Configure Audio and Video in Chrome
You must give the browser permission to use audio and video to participate in a session.
Blackboard have provided some instructions on how to set up your camera and microphone when using Chrome.
Chrome uses the computer's default speakers. Check that the correct speakers are selected for your OS. If you are using headphones then they will show up in the list.
On a Mac go to Apple > System Preferences > Sound. Windows go to Control Panel > Sound or search for Sound and select Sound from the Control Panel in the search menu.
I get a continual purple spinning circle when trying to access a session
Collaborate Ultra requires cookies in order to work properly. Check your browser settings to ensure that your browser is set to allow third party cookies.
Clear Browser Cache
Try clearing browser cache and restarting a session. Click here for instructions to clear browser cache http://www.wikihow.com/Clear-Your-Browser's-Cache
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