Wellbeing Service

Wellbeing Support is available for all students throughout the year.  


Wellbeing Adviser, Louise Gill, says:  'The Wellbeing service is here to support our students with anything that may be having an impact on their wellbeing. The aim of the Wellbeing service is for our students to feel listened to in a compassionate, respectful and empathetic way, facilitating solutions and additional resources and support where appropriate.  The service hopes to help students feel that they regain their sense of wellbeing and potential to engage fully with their academic studies and student life.'  

At any time if you feel you are struggling please do not hesitate to get in touch.

Students can access support by filling in a  Wellbeing Service Referral Form or by emailing CWS@qmu.ac.uk 

Louise Gill is the wellbeing adviser for students studying on all courses, except Paramedic Science.

If you are a Paramedic Science Student please link in with our Paramedic Science Wellbeing Adviser, Dona Smith.  To contact Dona you can email CWS@qmu.ac.uk or fill in a Wellbeing Service Referral Form

Louise Gill offers appointments in person/on campus in the wellbeing room which is based in Student Services.  Alternatively, Louise Gill offers outdoor 'Walk and Talk' appointments and another option is to meet online using Teams.  

To access Microsoft Teams, download the free Microsoft Team app onto your device.


Some examples of reasons students access the Wellbeing service....

Anxiety. Stress. Depressive illness/low mood.  Drug and/or alcohol misuse.  Disordered eating.  Bereavement.  Mental health deterioration/mental health diagnosis.  Gambling addiction.  Relationship difficulties.  Disclosures and support related to sexual violence, assault, rape, domestic abuse.  Academic concerns/course worries. Struggles with student life.  

Whatever your concern is please do know that support is available to you from the Wellbeing service.

The Wellbeing Adviser can offer you support and guidance.  They may also direct you to helpful resources, other support services within QMU and/or external support services.

Meet the Wellbeing Adviser

Our Wellbeing Adviser is Louise Gill. Louise Gill is based in the main campus building in Student Services.

Appointments with Louise Gill are available face to face on campus or online, using Microsoft Teams, depending on your preference. 

To access Microsoft Teams you can download the free Microsoft Team app onto your device.

Watch an introductory video by Louise Gill about the wellbeing service

For students studying Paramedic Science they can access support from Dona Smith who is the wellbeing adviser for this course.  To contact and meet with Dona please email 'wellbeing@qmu.ac.uk'. 


The information you choose to share with the Wellbeing Adviser will be treated as confidential.  The Wellbeing Adviser is part of the Student Services team. 

Relevant information may be shared with other Student Services team members to ensure you receive the most effective and co-ordinated support.  

In situations where we are concerned about a student’s welfare, we might extend confidentiality to your PAT and Programme Leader and with your consent we would like to be able to share concerns with your GP and Next of Kin.

There are some circumstances where we have to disclose information without your consent such as; if there is a requirement in law to disclose; or if it is considered that there is substantial risk of harm to you, or a third party if information is not disclosed.

The information that you share within Student Services will be treated confidentially and held by the University in accordance with the Data Protection Act 2018, General Data Protection Regulations 2018 and Queen Margaret University Data Protection Policy and Student Privacy Statement.

Data Protection and Record Keeping

The service works according to the requirements of the Data Protection Act 2018.

Notes taken during the meeting with the Wellbeing Adviser may record background information and key issues worked on in the session. These will vary in length and detail. Points of concern are also noted.  These are stored securely and password protected.  

Access to notes

Under the Data Protection Act 2018, students accessing the Wellbeing Service have the right to access all information held about them by the Wellbeing Service. This can be done by a 'Subject Access Request'

Urgent Support

If you find yourself or someone you know experiencing a Mental Health Crisis or emergency, please know that support is available:

Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.

Contact NHS 24 – Free phone: 111

Book an emergency GP appointment - Your GP holds overall health responsibility including any mental health concerns you may have.  

For students registered with a medical practice in East Lothian (including Riverside Medical Practice) you can:

NHS Emergency Mental Health Assessment can be available through contacting the Mental Health Assessment Service on 0131 537 6000.  This is a self-referral service and is based in the Royal Edinburgh Hospital, Morningside Place. 

Penumbra run The Edinburgh Crisis Centre and they can be contacted directly on 0808 801 0414 if you want to discuss a mental health crisis.


If you or someone you know is experiencing domestic abuse, violence, intimate partner violence, assault, rape or you feel that your own safety or someone else's is at risk PLEASE KNOW THERE IS SUPPORT AVAILABLE:

QMU Advice and Support for Sexual Harassment and Violence

Womans Aid

Edinburgh Womens Aid Support during Coronavirus/Covid-19

National Domestic Abuse Helpline

Scotlands Domestic Abuse and Forced Marriage Helpline 

Rape Crisis Scotland 

Galop - LGBT+ Anti Violence Charity Support during Coronavirus

Revenge Porn Helpline

Click - support and advice for women selling or exchanging sex

At any time if you or anyone else is in immediate danger please call the Police on 999.


Listening services

Breathing Space Helpline

Free phone: 0800 83 85 87
Opening hours: Monday – Thursday 6pm to 2am, Friday 6pm – Monday 6am


Free phone: 116 123 - National Line
Open 24/7
Email: jo@samaritans.org

Edinburgh Night Line

Confidential Support for Students 8pm-8am term-time.  Tel: 0131 557 4444


Mental Health and Wellbeing Resources


Queen Margaret University counselling service

Crossreach counselling services

Pf Counselling - donation counselling available to all students studying in Edinburgh

Hope Park Counselling Service - provided by counsellors in training, donation service, available to over 16 years living in Edinburgh area. 

CHANGES Community Health Project- Mental Health and Wellbeing support and Counselling in East Lothian


Overall Wellbeing

Wellbeing Lothian support and resources from NHS on a variety of topics including panic attacks, anxiety, stress, sleep

iThrive - mental health and wellbeing support across Edinburgh

NHS Inform- Self Help guides for Mental Health

Mental Health Information Station


LGBTQ+ Specific Support

LGBT+ Helpline and Support

LGBT Health Lothian Transgender support

LGBT Youth Scotland - up to 25 years

Rape Crisis Support - LGBTQ+ survivors

Scottish Transgender Alliance

MindOut - LGBTQ+ mental health support 



NHS Inform

Moodzone Podcasts

Stress: Moodjuice self-help guide

Tips to reduce stress


Coping with depression

NHS Self-Help for Depression

Students Against Depression

Depression: Moodjuice self-help guide


Coping with self-harm

Penumbra, one of Scotland’s mental health charities provides informal emotional support for people who self-harm as well as their families and carers: Penumbra Self-Harm Support

The UK mental-health charity Mind offers information and support for coping with self-harm.

Self Injury Self-Help Support

Harmless Self-Harm Support 

NHS Support for Self-harm


Coping with Anxiety

NHS Self-Help for Anxiety

Self-Help for Anxiety


Coping with bereavement

Cruse Bereavement Care

Self-help guide for Bereavement


Gambling Support

Gambling self assessment tool

GamCare Support

NHS support for gambling


OCD/Anxiety support

NHS Anxiety Support 


Eating Disorders

BEAT- UK Eating Disorder Charity

SupportED Scotland

NHS Lothian Eating Disorder support


Domestic Abuse and violence

Scottish Domestic Abuse and Forced Marriage Helpline and support

Edinburgh Women's Aid

Scottish Women's Aid

Beira's Place (Edinburgh)

Fear Free - support for any LGBTI+ person experiencing domestic abuse

Galop Helpline

Shakti Women's Aid

Childline - support for anyone under 19 years old

Economic Abuse (Financial control and abuse)

Male survivors of domestic violence


Rape and Sexual Assault 

Edinburgh Rape Crisis Centre

Sexual Assault Referral Centre (SARC)

Beira's Place (Edinburgh)

Survivors UK - support for men, boys and non-binary individuals affected by sexual violence

Rape Crisis Scotland - LGBTQ+ support 


Sleepio- support for sleep, free, provided by NHS

Daylight - NHS supported app for anxiety management



Mindfulness NHS

Supporting you to stay on course

There are many factors which may impact on a students' engagement with their academic studies.

If you feel you are struggling 'Supporting you to Stay on Course' helps you to identify support services which may be able to provide you with support and advice. 

To access the 'Supporting you to Stay on Course' form and information please click on the link:

Supporting you to Stay on Course 

Voluntary Mental Health and Wellbeing Self-Assessment Tool

If you would like to assess your own 'Mental Health and Wellbeing' - the form is entirely voluntary and anonymous.  

Staff Information

Staff may also refer students into the Wellbeing service for support.  

It is best that staff discuss this with the student first, and if the student feels unable to access support directly themselves, staff can refer them to the Wellbeing service on the students' behalf, by emailing:




If you would like to discuss your concerns regarding a student with the Wellbeing adviser please do get in touch. 

If you are very concerned regarding a students' wellbeing please do consult the Distressed Student Guide - a guide for University Staff

When appropriate staff may want to direct students to QMU Report and Support for more information for staff and students follow the link.

Student Feedback

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"The Wellbeing Service has been vital to me in the past few days, I would advise anyone needing guidance and someone to talk to, to access this service."
Student Feedback


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"The Wellbeing Service is extremely helpful. I already feel less stressed, anxious and overwhelmed since meeting with the Adviser and accessing support."
Student Feedback


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"I wish I had gone to the Wellbeing Adviser sooner. I felt like my world was falling apart, I felt so alone and overwhelmed. The Adviser immediately helped me feel not alone and supported."
Student Feedback


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"Thank you for helping me in learning to cope with myself and the world around. Thank you for the listening."
Student Feedback


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"A safe space where I didn't feel pressured to say anything"
Student Feedback


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"In my case, word of mouth from a person who experienced excellent service from the Wellbeing Service convinced me to address my problems. I can now thank the person who was enough brave to share its experience with me and hope that someday I can dare to do the same."
Student Feedback


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"I always feel extremely welcomed, and that nothing is ever a burden. Excellent support and advice along with effective resources too. By far the most comfortable support I have had"
Student Feedback


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"Had a really good experience with the Wellbeing service. Very quick response to emails and was given a lot of helpful advice and resources after my first meeting"
Student Feedback