Complaints
Queen Margaret University strives to provide a positive and supportive environment for all students, staff, and visitors. However, we understand that concerns may arise from time to time. Our Complaints Procedure offers a clear and accessible way to raise issues, ensuring they are handled fairly, consistently, and as promptly as possible.
Annual Complaints Report 2023-24
You can complain in person at our campus, by phone, in writing, by email or via our complaints form.
It is easier for us to resolve complaints if you make them quickly and directly to the service concerned. Where possible, your concerns should be raised with the relevant staff member, tutor, university representative or Academic Administration. Then they can try to address the issue.
When complaining, tell us:
- your full name and contact details;
- as much as you can about the complaint;
- what has gone wrong; and
- what outcome you are seeking.
Our contact details
Phone: 0131 474 0000 (ask for complaints when prompted);
Email: complaints@qmu.ac.uk;
Post: Complaints, Division of Governance and Quality Enhancement, Queen Margaret University, Musselburgh, East Lothian, EH21 6UU
