Counselling is a free service available to all matriculated students.
We offer short-term counselling, normally up to six sessions, to help you with any personal problems which might be affecting your academic work or your general health and wellbeing.
To reach counsellors directly, please email firstname.lastname@example.org or call 0131 474 0000 and ask for Student Services when prompted.
Appointments are available 9.15am - 7pm throughout the year and last up to fifty minutes. They are delivered via telephone, Microsoft Teams and on-campus.
One-At-A-Time counselling One-at-a-time counselling sessions following initial counselling assessment can be booked directly on Student Central. If you had your initial counselling assessment prior to June 2022, please email us with your availability to book an appointment, rather than use the link above - we are in the administrative processes of joining with the QMU wellbeing service.
If you need to cancel an appointment, please give at least 24 hours notice so that the time may be offered to another student, otherwise your session may be counted. If you cancel, you may have to wait a while for another appointment.
If you habitually don’t keep appointments you may not be able to go on using the service.
If you are in immediate Danger/Harm & Suicide
If you are at immediate risk of harming yourself or of someone else harming you, please do not hesitate to dial 999
If you are experiencing suicidal feelings or thoughts, or are thinking of ending your life, take a moment to pause. There is always a way out of whatever you are experiencing and there are people ready and waiting to help you. Reach out to them now:
- Consult with your GP or phone NHS 24 on 111.
- Call the Samaritans free any time, from any phone on 116 123
- If you are 35 or under, you can also call Hopeline on 0800 068 4141 9am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 10pm bank holidays
- You can also contact the Mental Health Assessment Service at Royal Edinburgh Hospital by calling 0131 537 6000 (out of hours service for those with active thoughts of suicide).
Frequently Asked Questions
Why come for counselling?
Counselling offers you the opportunity to talk in private about anything that’s troubling you. It is a completely confidential process where the counsellor will listen carefully to what you have to say and will not judge you or tell you what to do. The aim is to help you understand things more clearly so that you can see for yourself how to deal with things more effectively.
When is counselling a good idea?
The Counselling Service aims to be welcoming and friendly and it is a good idea to make contact if you feel you’re not coping very well. Counselling is often seen as a last resort and can even be perceived as a sign of failure, but it isn’t. Knowing how to look after yourself is an important life skill, part of which is knowing when you need some extra support or help accessing available resources.
You can also use counselling for personal development, to increase awareness of who you are and how you relate to others, to build self-esteem, and to help resolve issues which might be preventing you from fulfilling your potential.
What do people talk about?
In counselling you are free to talk about yourself and any issues which are affecting your wellbeing. Some common topics raised by students are:
- Low self-esteem
- Eating problems
- Sexual identity
- Self harm
- Academic concerns
You can also get self-help information by looking in the self help section of this page and on Student Central.
Who are the counsellors?
The Student Counsellors are Konstantina, Sarah and Sophie.
All counsellors work within the Ethical Framework of BACP.
Our confidentiality agreement applies when meeting with a Student Counsellor. The information that you choose to share within the Student Counselling Service will be treated confidentially and held within the Student Counselling and Wellbeing Team. This includes Student Counsellors, Wellbeing Advisors, Student Services Administrators and Head of Student Services. Contact and session notes are inly accessed by the team on a need-to-know basis, such as when we have concerns about a student's welfare or safety, to administer the service, such as booking appointments, or to liaise within the team about the most appropriate support. Some anonymised data is collected to inform and develop the service - for example, main reasons for contacting the service and presenting issues. Following an initial assessment, counsellors make a summary notes of issues discussed.
Information held about you is processed by Queen Margaret University in accordance with the Data Protection Act 1998, UK GDPR (General Data Protection Regulations) 2018, the University’s Data Protection Policy and Student Privacy Statement.
Confidentiality may be extended in the following scenarios. Only minimal and required information will be shared to ensure the necessary help is sought:
- The Student Counselling Service is part of Queen Margaret University’s Student Services. As a student accessing the service, your attendance and information may, on occasion, be shared with other Student Services Staff to ensure that you are able to receive the most effective and co-ordinated support. If you make a request for evidence to support Extenuating Circumstances then this will be provided in the form of a document, returned to you, that you can then pass on to the relevant academic staff member if you wish.
- If your Counsellor believes that your life, or that of another person, may be in immediate or significant danger they will endeavour to inform you of such disclosure but this may not always be possible. For example, the provision of relevant information to the Head of Student Services, Security, First Aid or paramedic staff in an emergency.
- Where your Counsellor would be subject to criminal court procedure should the information not be disclosed. For example, where sharing information would be essential to prevent a serious and imminent threat to public health, national security, the life of the individual or a third party, or to prevent or detect serious crime.
- With your express and written consent to pass on information either within the University or to other external sources of support.
At your Initial Assessment your Counsellor will outline procedures in place and address any clarification you may need. In line with professional ethical frameworks that Counsellors work with, there is a requirement to discuss client work with an external supervisor to aid best practice. All discussions take place without your identity being revealed.
Record keeping and Third Party Information
Following each session, notes are made by your Counsellor to main points, including a synopsis of past experience and immediate concerns. These are stored securely and password protected and kept for seven years after the last academic year of contact in order to administer the service and maintain professional standards.
Under the Data Protection Act 1998 and GDPR 2018, students accessing the Student Counselling Service have the right to access all information held about them by the Student Counselling Service, in which case a Subject Access Request (SAR) should be made.
Information that comes into the Student Counselling Service from a third party, e.g. from your GP, PAT, other Student Service or concerned other will be shared with you in the interests of transparency and integrity of the therapeutic relationship. Exceptions to this would be if permission from the third party has not been granted or when the Counsellor believes that another person’s established right to confidentiality may be breached in the process.
We welcome comments and feedback and have a form for you to share your thoughts so please just ask for a copy. If you wish to raise a complaint then please discuss the issue with your Counsellor in the first instance. If, after further exploration, you wish to formally pursue the complaint then we ask that you use the Queen Margaret University’s Complaints Procedure.
Information for Staff
Student Counsellors are available for confidential consultation if you are concerned about a student in difficulty or distress.
If you become aware of a student in difficulty or if a student asks you for extra support, the following guidelines give advice on how to respond within the boundaries of your role and how to refer appropriately to specialist services.
If you wish to refer a student to the Counselling Service, the Welcome page gives the information you and the student will need about making an appointment. It is best for students to make appointments on their own behalf. Staff in the Counselling Service will not confirm a student is attending the service, or enter into discussion with you about the student, without getting the student’s permission first. If you want to know that the student has followed your advice, the best approach is to ask the student.
All employees of QMU have access to an independent, free and confidential, Employee Assistance Programme. To ring the helpline for advice and information please call 0800 072 7 072. If you should have any queries regarding this service then please do not hesitate to contact Human Resources.
There are many websites which offer support and guidance. Those listed below are some of the best sources of help and advice for students:
- dascot.org - The website of Depression Alliance Scotland
- livinglifetothefull.com - An online therapy programme you can work through at your own pace, using the principles of Cognitive Behavioural Therapy (CBT)
- get.gg - Self help using Cognitive Behavioural Therapy (CBT)
- talktofrank.com - Advice and information on drug use
- b-eat.co.uk - Support for people affected by eating disorders
- nshn.co.uk - Website of the National Self-harm Network
Stress Control Classes
Free classes delivered by NHS Lothian in various locations throughout the city. nhslothian.scot.nhs.uk/stresscontrol
Mindfulness is a type of meditation which is becoming increasingly popular as a stress management tool. Growing research evidence shows that it can be beneficial in reducing stress, increasing concentration and improving relationships. Many universities now offer mindfulness courses to students.
Mindfulness is a way of paying attention to the here and now, using simple breathing and meditation techniques. Anyone can learn it. Through practising mindfulness you can become more aware of thoughts and feelings and can learn to manage them better, instead of feeling overwhelmed by them.
- A site aimed specifically at students, with some easy introductory mindfulness exercises see mindfulnessforstudents.co.uk.
- A website of a book, ‘Mindfulness: Finding Peace in a Frantic World’, written by Mark Williams and Danny Penman, which is an eight-week mindfulness course developed at Oxford University - franticworld.com. The book has an accompanying CD. The website has lots of information about mindfulness and some free meditations.
Contemplation at QMU
There is a Contemplation Room on campus for quiet contemplation and reflection. It is available for staff and students of all faiths and none. For more details please see the 'Study Here' section of the main website.
If you are feeling suicidal please seek help. Call one of the following numbers:
- Samaritans: 0131 221 9999 or 08457 90 90 90 or email email@example.com
- Breathing Space: 0800 83 85 87 (6pm - 2am every day)
- NHS 24: 08454 24 24 24
- The Edinburgh Crisis Centre is open 24/7 0808 801 0414 text 07974429075
Mental Health Mentor Support
Specialist Study Support for Students with Long Term Mental Ill-health
What is Mentoring Support?
Mentoring is a specialist one-to-one support for students who have long term mental ill-health. Mentors focus on helping students to study and meet their potential. it is particularly useful for students who are finding it difficult to meet the demands of their course because of their mental ill-health
Who is it for?
Any undergraduate or postgraduate student of the University, whose studies are or could be affected by long-term mental ill-health.
What help is available?
- Support with motivation and morale
- Living and coping with mental health issues
- Liaison with medical services where appropriate
- Managing academic workload
- Advice on study skills strategies tailored to individual needs
- Time management organisation and planning for study
- Balancing academic work with other day-to-day activities
Who are Mentors?
Mentors are typically academically well qualified with teaching and mental health related training and qualifications.
How does it work?
- Contact the Disability Adviser to arrange an appointment to talk about mentoring.
- If it is felt that the service will be helpful to you, you will meet with the Disability Adviser to arrange a needs assessment and make an application for Disabled Student's Allowance. You will need to supply medical evidence of your mental ill-health.
- Meetings with your Mentor will start as soon as your funding becomes available. Please be aware that this process can take some time.
- Funding for students who do not qualify for DSA can be negotiated with the Disability Adviser.
The Mentors will reach a clear agreement with you about confidentiality at your first meeting.
Tel: 0131 474 0000
Bibliotherapy is the term used to describe the prescribed reading of self help books to deal with a range of psychological and personal problems.
Recent research in the UK has shown it to be an effective way to improve your mental health. It is now established in Universities and local libraries throughout the country.
The Student Counselling Service and the Learning Resource Centre (LRC) have joined together to develop this scheme to support students who are experiencing mild to moderate symptoms of anxiety, stress, depression, irritability etc.
How will it help you?
There is good evidence that reading self help books can help specifically with most emotional difficulties. The beneficial effects can be experienced as soon as you start reading the book. You will also find that you are not the only person with this difficulty.
Self help books are about helping you to gain a new perspective and are only effective when you are motivated to reflect on your own behaviour and make these changes. Most of the books are straightforward to read, containing useful exercises and questionnaires for you to follow. They have been specially selected for their accessible and helpful approaches. This could be seen as a
starting point as different approaches will suit
How the scheme will work
These suggested books will be stocked in the Learning Resource Centre (LRC) and can be borrowed by any matriculated student or member of staff. Books can be borrowed for 6 weeks.
Reading a book may be a first step in identifying a problem and can sometimes lead to strong emotions being experienced. You may feel at this point that it would be helpful to talk to someone about this and you could consult the Student Counselling Service, email firstname.lastname@example.org, or your GP.
Bibliotherapy Book List
- Breaking free: Help for survivors of child sexual abuse - Crolyn Ainscough and Kay Toon. (Sheldon Press)
- Overcoming Childhood Trauma - Helen Kennerley (Constable & Robinson).
- Alcohol Awareness Manual - Gaylin Tudhope (Haynes)
- Overcoming Anger and Irritability - Will Davies (Robinson)
- Managing Anger - Gael Lindenfield (Harper Collins).
Anxiety and Stress
- Overcoming Anxiety - Helen Kennerley (Constable & Robinson)
- Mind over Mood - Greenberger & Padesky ( Guildford Press)
- Overcoming Social Anxiety and Shyness - Gillian Butler (Constable & Robinson)
- Assert Yourself - Gael Lindenfield (Harper Collins)
- A Woman in Your Own Right - Anne Dickson (Quartet books)
- How To Go on Living When Someone You Love Dies - Therese Rando (Bantam)
- A Special Scar: Bereavement by Suicide - Alison Wertheimer (Routledge)
- Helping Adolescents and Adults to Build Self Esteem - Deborah Plummer (Jessica Kingsle
- Overcoming Depression - Paul Gilbert (Constable & Robinson)
- Dealing with Depression - Dr Caroling Shreeve (Piatkus)
- I Had a Black Dog - Matthew Johnstone (Robinson)
- The Way Out of Your Prison - Dorothy Rowe (Brunner Routledge)
- Getting Better Bit(e) By Bit(e) - U Schmidt, J Treasure (Psychology Press)
- Overcoming Anorexia Nervosa - Freeman & Cooper (Constable & Robinson)
- Bulimia Nervosa and Binge Eating - Peter Cooper
- Overcoming Binge Eating - Christopher G. Fairburn (Guildford Press)
- The Leaving Home Survival Guide - Nicola Morgan (Walker Books Ltd)
Living in a Different Culture
- Figuring Foreigners Out: A Practical Guide - Craig Storti (Intercultural Press)
Obsessions and Compulsions
- Overcoming Obsessive Compulsive Disorder - David Veale & Robert Wilson (Constable & Robinson)
- Panic Attacks - Christine Ingham (Harper Collins)
- Never Good Enough - Monica Ramirez Basco (Simon & Schuster)
- When Perfect Isn’t Good Enough - Martin M Anthony & Richard P Swinson (New Harbinger Publications)
- Isn’t It About Time? How to Stop Putting Things Off - Andrea Perry (Worth Publishing)
- Beating The Comfort Trap - Windy Dryden & Jack Gordon (Sheldon Press)
- Relating Skills: A Practical Guide to Effective Personal Relationships - Richard Nelson-Jones ( Cassell)
- Self Esteem - Gael Lindenfield (Harper Collins)
- Overcoming Low Self Esteem - Melanie Fennell (Constable & Robinson)
- Self Esteem - Mackay & Fanning (New Harbinger Publications)
- Healing the Hurt Within - Jan Sutton (How to Books)
- Self-help for self-injury: a guide for women struggling with self-injury - (Bristol Crisis Service for Women)
- Overcoming Insomnia and Sleep Problems - Colin Espie (Constable & Robinson)
- The Relaxation and Stress Reduction Workbook - Davis, Eshelman, Mackay New Harbinger Publications)
- Teach Yourself Managing Stress - Looker & Gregson (Hodder Arnold)
- Manage Your Mind - Gillian Butler & Tony Hope ( Oxford University Press)
Queen Margaret University gratefully acknowledges help from Edinburgh University Student Counselling Service in compiling this list.