Queen Margaret University Webmail Service

Introduction to the QMU OWA service

The QMU webmail service allows you to access your QMU mailbox via a web browser such as Internet Explorer from any computer in the world with an internet connection.

Logging in to the QMU OWA service

Step 1 Ensure you have a working internet connection 

Step 2 Launch your web browser:-

  • Google Chrome
  • Microsoft Edge
  • Safari 
  • Firefox

Step 3 Goto this web address page : QMU Login Page 

It is really important that you type in: httpS. This ensures that your connection to the OWA service is encrypted. This will protect the information that your computer exchanges with the QMU email servers.

Step 4 Enter your email address (in the form jbloggs@qmu.ac.uk) in the Email address box and your normal QMU password in the Password box.

[image of login page]

If you are logging into the OWA service from inside QMU, then you will be immediately be logged into the service. If you are logging in from outwith QMU, then you will be taken to the QMU authentication service where you will be prompted for your QMU username and password.

Once successfully logged in, you will be taken to the Outlook Web App (OWA):

[image of web mail logged in]


OWA screen elements

Once logged into the OWA service, you will be taken to your QMU mailbox:

[image of logged in web mail]

{containing info on UI elements}

Reading Messages

Read your messages by clicking once on them. This will open them in the reading pane on the right hand side.

  • If you prefer to hide the reading pane, do this by clicking on the Settlings icon and choosing Display settings.
  • Click on Reading pane from the options, and select the Hide reading pane radio button.
  • Check the Apply to all folders box at the bottom.
  • Then click Ok at the top.
  • The reading pane will have disappeared.
  • Now you can read your messages by double clicking on them.

[image of webmail]

Create a new message

  • To create a new email, click on the New email icon at the top left.
  • This will open a new email in the reading pane.
  • Click on the Separate window icon at the top right to open the message in a new window.

[image of webmail]

  • Type the name of the recipient in the To field. You can type in the first few characters of the name, then use the Check name facility to verify the name.

[image of webmail]

If the name is correctly identified by the system, then it will be underlined as shown above.

  • You can also click on the To button to add the addresses:

[image of webmail]

  • This will default to your Contacts. Click on the ≫ to display the Global address list.
  • Type part of the name in the Search
  • box then click the Search icon.
  • Highlight the name that you want.
  • Click Ok at the top left.

[image of webmail]

Message Options

  • Click on the ... icon to access additional features such as the email priority (Set importance),

[image of webmail]

Click on Show message options to change the Sensitivity (eg Normal, Private, Confidential etc) and to request a Read and / or Delivery receipt.

[image of webmail]

Once you have written your email, click on the Send icon to send it.


Reply to or Forward an Email

Ensure that the email that you want to reply to or to forward is either open or highlighted and then click on the appropriate button:

[Image of webmail]


Email attachments

Click on the Insert icon to insert an attachment, picture or signature.

[image of webmail]


Email Signatures

To automatically include your signature with every email created, replied to or forwarded, click on the Settings icon and select Set automatic replies.

[image of webmail]

Go to Options on the left and click on Settings.

If you already have an email signature set up in Outlook, it will appear here.

Check the Automatically include my signature on messages I send box.

If you do not already have a signature set up, use the Email signature box to set one up.

[image of webmail]

You can also change the default format of your message, as well as the font, font size, colour etc here.


To access your calendar, click on the Calendar icon at the top of the screen.

[image of calendar tab]

Choose how you want to display your calendar (eg day, work week, week, etc) by clicking on the various options.

To create a new event in your calendar, click on the New event button at the top left:

[image of calendar tab]

Use the Scheduling assistant to help you identify free / busy time.
Invite your colleagues to a meeting by clicking on + icon to the right of Attendees.



Access and manage your contacts by clicking on the People icon at the top of the screen:

[image of Webmail People tab]

  • Click on the New icon at the top left of the screen to create a new contact.
  • Otherwise use the icons at the top right to manage your existing contacts.

[image of Webmail]

Open another mailbox

If you have permissions to additional and / or shared mailboxes, you can access these by clicking on the arrow next to your name and select Open another mailbox.

[image of webmail]

Start typing the name of the mailbox in the box

[image of webmail]

Click on the mailbox to select in then click on Open.

Follow the same process to return to your, entering your own name in the box instead.

Help function

Get Help on the Outlook Web App by clicking on the ? icon at the top right- hand corner of the screen.

[image of webmail]

You can either click on the links to browse the various topics, or use the Search box to look for specific information.

[image of webmail]

Logging / signing out

When you have finished using the Outlook web app, remember to log / sign out.

  • Click on the arrow next to your name at the top of the screen and select Sign out.
Getting help with IT and technology

If you need help with any aspect of IT or technology at QMU, your first contact should be with the Assist Helpdesk.

Telephone: Dial +44(0)131 474 0000 and ask for Assist or Assist Helpdesk

Phones are staffed during opening hours (08.30 - 1730 Monday - Friday) 

Email: QMU Student Assist Support 

In Person: Face-to-face services for students are provided by staff at the LRC Service Desk, which is located on level 0. Staff can visit the Assist Helpdesk which is located in leg 3, level 1

If Assist staff are unable to resolve your issue straight away, then it will be logged for further investigation.