Sports Centre Service Standards

QMU Sports are committed to providing you with a high standard of facilities and services within a safe, friendly and informative environment so that you can enjoy your chosen sport to the full. Our staff, who are trained to a high standard, endeavour to provide you with a high quality service and are happy to assist with any questions you may have.  A full copy of our customer service standards and how we perform against these standards are available at the links below:

Sports Centre Service Standards

How we performed against these standards

Sports Centre Survey

QMU Sports would like to thank all survey participants for taking the time to complete our questionnaire. Your feedback is very valuable to us and it will play an important role in making improvements to the Centre. We are currently analysing the results and they will be posted here as soon as they are available.

Previous survey results can be found at the links below:

QMU Sports Centre Survey Results 2016/17

QMU Sports Centre Survey Results 2015/16


In addition to our annual survey, we carry out a monthly fitness class survey. For results of these surveys, please click on the link below

QMU Sports Fitness Class Survey 2016/17

QMU Sports Fitness Class Survey 2015/16

Have Your Say

Here at QMU Sports, we are continually trying to provide a better service by listening to the feedback provided by our customers.  Many initiatives that are now operating are as a direct result from feedback from you.  For examples of some of these initiatives please see the ‘you said, we did’ document

If there is something that you would like to tell us, please email or complete a customer comments card on your next visit to the centre.

Sports Centre

Opening Hours 

Monday - Thursday 7am - 10pm

Friday 7am - 8pm

Saturday - Sunday  9am - 4pm

Show Contacts

Sports Centre

Sports Reception Please ask for "sports reception"
0131 474 0000