Accommodation Repairs | Accommodation | Queen Margaret University

Non Emergency Repair Form

Please note there will be no maintenance service over the closure period with the exception of any emergencies which arise. In the case of a maintenance emergency please contact Security on 0131 474 0000 or in person at the Main Academic Building Reception. Emergencies include no electricity or heating, a water leak, a building fault that could endanger the lives of any resident.

Residents can still enter routine maintenance requests via the online form but please be aware that these requests will not be dealt with until the Accommodation Services office reopens in January.

If something in your accommodation breaks or needs repairing just let us know. For non-emergency repairs you can complete the form below and our team of maintenance staff will aim to fix the problem as quickly as possible.

Please do not use this form to report an emergency repair. If you need an emergency repair then you should speak to the team at the Accommodation Reception during office hours (9am-5pm Mon-Thurs, 9am-4:30pm Fri) or contact Security out of hours by calling 0131 474 0000 or visit them at the Main Building Reception.

Emergency repairs include the re-instatement of a utility or vital service or a temporary repair prior to a full repair being carried out - e.g. serious water or roof leaks, faulty door locks, failure of heating and water systems.

First Name *

Last Name *

QMU Student Email *

Mobile number *

Flat *

Details of required repair *

I hereby grant permission and accept this as notice for Queen Margaret University or their appointed agents access to carry out essential works, including subsequent follow up or inspection works. Whilst work is being undertaken due care and consideration will be taken. However, Queen Margaret University cannot accept responsibility for any damage or loss. *

Please tick to indicate you have read and understood our privacy statement. *

Priority A
Priority B
Priority C
Priority D

Timescales

4 hours

Examples

Major emergency issues posing a H&S risk
Lift entrapments

Timescales

24 hours

Examples

Major floods and leaks.Loss of electricity to an entire flat.
Loss of heating or hot water to an entire block.
Broken locks preventing access.

Timescales

7 days

Examples

Replacement bulbs.
Minor leaks.
Individual radiators not working.
Shower repairs.
Toilet flush mechanism.
Replacement of adhoc items (toasters/kettles/desk lamps/irons).

Timescales

21 days

Examples

Minor joinery works.
Drawer runners faulty.
Replacement WC seats.
Faulty window handles.
Faulty door viewers.

Please note that, on occasion, a part may need to be ordered which will delay your repair.

On completion of your repair a calling card will be left to let you know that the repair has taken place. The majority of the repairs reported historically have the target of 7 or 21 days and we usually attend to them the well before the target date. We have a site caretaker who deals with 85 -90% of the repairs reported. If the caretaker cannot deal with the issue then we have contractors that will attend to it.

What if my repair is not fixed when I expected?

If we get it wrong, then come and talk to us and we will try to sort out the issue. We are here to help!

Accommodation Repairs - Key Performance Indicators

Priority	Resolution SLA	% Completed on time - January 2019
Priority	Resolution SLA	Target	Actual
A	4 Hours	95%	100%
B	24 Hours	95%	96%
C	7 Days	95%	95%
D	21 Days	95%	100%

Accommodation Enquiries

Office Hours:

Monday - Thursday 9am – 5pm

Friday 9am – 4:30pm

Show Contacts

Accommodation Enquiries

Accommodation Services
0131 474 0000
Email