Non Emergency Repair Form
Please note there will be no maintenance service over the closure period with the exception of any emergencies which arise. In the case of a maintenance emergency please contact Security on 0131 474 0000 or in person at the Main Academic Building Reception. Emergencies include no electricity or heating, a water leak, a building fault that could endanger the lives of any resident.
Residents can still enter routine maintenance requests via the online form but please be aware that these requests will not be dealt with until the Accommodation Services office reopens in January.
Timescales
4 hours
Examples
Timescales
24 hours
Examples
Timescales
7 days
Examples
Timescales
21 days
Examples
Please note that, on occasion, a part may need to be ordered which will delay your repair.
On completion of your repair a calling card will be left to let you know that the repair has taken place. The majority of the repairs reported historically have the target of 7 or 21 days and we usually attend to them the well before the target date. We have a site caretaker who deals with 85 -90% of the repairs reported. If the caretaker cannot deal with the issue then we have contractors that will attend to it.
What if my repair is not fixed when I expected?
If we get it wrong, then come and talk to us and we will try to sort out the issue. We are here to help!
Accommodation Repairs - Key Performance Indicators
Priority | Resolution SLA | % Completed on time - October 2019 | |
Target | Actual | ||
A | 4 Hours | 95% | 100% |
B | 24 Hours | 95% | 96% |
C | 7 Days | 95% | 98% |
D | 21 Days | 95% | 100% |