This page provides links to key documents and internal and external websites related to quality enhancement of the student experience. Whilst quality assurance and quality enhancement are very closely linked, and it is therefore difficult to separate one from the other, the following reference points have a particularly strong focus on deliberate steps taken to improve current provision, building on existing good practice.

Links to internal documents

QMU Student Experience Strategy The Student Experience Strategy is concerned with the student learning experience and other aspects of the student experience that complement and support learning. The Strategy includes three priorities as set out below. These are inter-related and of equal importance.

Important note: The former QELTA Strategy is now subsumed within the Student Experience Strategy. Guidance on this has been provided separately.

Key priority: At QMU all students will have a transformative experience, enabled by outstanding learning and teaching and extra-curricular opportunities, to help them achieve their individual goals and meet the wider needs of society.

Key priority: At QMU we will take individual and collective responsibility for enhancing the student experience, placing student centred-learning and engagement at the heart of our thinking and practices.

Key priority: At QMU we will establish, maintain and contribute to communities and an environment within which our students can flourish and succeed.

Peer observation policy and forms The policy for peer observation at QMU and related forms. Peer observation is encouraged at QMU as a constructive and enabling staff development strategy. The attached forms can be used to record and learn from experiences. Further information on peer observation is available from the Centre for Academic Practice.

External website links

Enhancement Themes The Scottish Enhancement Themes provide opportunity, through a programme of national events, for the sector to reflect on current and future practice in Higher Education. Outputs from the Themes can be used by staff to inform their approach to learning and teaching, as well as student support. QMU's Student Experience Committee regularly reviews the involvement of staff and students in the Enhancement Themes and other external initiatives to share learning and maximise the impact of the Themes. The current Enhancement Theme, Evidence for Enhancement: Improving the Student Experience was launched in 2017. Within QMU, activities related to the Theme are co-ordinated by a cross-institutional Project Team, which reports to the Student Experience Committee.

SPARQS The SPARQS development service supports institutions with student engagement in quality assurance and enhancement. Staff from the Division of Governance and Quality Enhancement and Students' Union at QMU work closely with SPARQS Development Advisers to monitor and improve student representation in all quality related activities.

Higher Education Academy The Higher Education Academy (HEA) works with individual academic staff, discipline groups and senior managers in institutions across the UK to identify and share effective teaching practice in order to provide the best possible learning experience for all students. The Academy offers a series of resources to institutions. Staff also have the opportunity to participate in conferences and other sector wide events. Within Scotland the Academy tailors its activities to fit with the distinctive quality enhancement led culture.

Quality enhancement processes

There are five inter-related quality enhancement processes set out by the QAA as follows:

  • A comprehensive framework of internal subject reviews in Scottish HEIs, with details of methodology delegated to institutions but including a clear role for the views of students, the use of trained reviewers and the involvement of external reviewers.
  • The publication of an agreed set of data provided by HEIs.
  • The systematic involvement of students at all levels in the institution, together with the training and support of student representatives and national surveys of the student experience. Support for student involvement is provided by sparqs, a national development service that provides training for student representatives and advice on student engagement in quality processes.
  • Quality enhancement activities, which take the form of a structured programme involving all Scottish HEIs and based on selected national enhancement themes for each year.
  • Enhancement led institutional review (ELIR), based on a five-year cycle, which provides information on the security of the institution’s procedures for the management of quality and standards and focused on the institution's strategic management of quality enhancement. QMU's most recent ELIR (April 2018) confirms that the University has effective arrangements for managing academic standards and the student learning experience and that these arrangements are likely to continue to be effective in the future.

Quality management processes at QMU are continuously developing to reflect quality enhancement requirements as set out above, for example in relation to public information requirements and the involvement of students in quality enhancement.

Contact the Quality Team