Governance, Justice and Public Management

Queen Margaret University has a long-standing track record in the area of Governance, Justice and Public Management, with our work delivered through the Queen Margaret Business School. Our vision and values as an institution emphasise the importance of social justice in all that we do. We also have significant experience in working with employers such as Academi Wales, City of Edinburgh Council, Ombudsman Association and the International Ombudsman Institute to deliver both standard courses and bespoke training and development.

We currently offer the MSc Dispute Resolution, Master of Public Administration (MPA) and a Professional Doctorate of Public Administration (DPA).

Our innovative MSc Dispute Resolution, largely available by distance learning, is hosted by our Consumer Dispute Resolution Centre. The course gives those with a strong interest in dispute resolution a deep understanding of both theory and practice in this crucial area. The course provides tailored and flexible learning for professionals seeking to deepen and widen their skills and knowledge of disputes and how they are resolved. The Consumer Dispute Resolution Centre is formed of a highly experienced team of dispute resolution professionals and academics who have delivered professional development courses to organisations across the UK and internationally.

The Master of Public Administration (MPA) is an internationally recognised professional postgraduate degree. The course is targeted primarily at public and Third Sector professionals. It addresses some of the key challenges facing our public services such as partnership working, governance, effective leadership and responding to change. This MPA has an innovative ‘leadership exchange’ element, working with the Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO), to enable students to partake in an appropriate exchange within another public service organisation.

The Doctor of Public Administration (DPA) is a professional doctorate which is largely work-based and enables professionals to develop high level research skills and leadership in practice.

Why QMU?

All of our courses are professionally relevant. We use guest speakers, external consultants and experienced professionals alongside research-active academics to ensure our content is context-driven and practice-orientated. Our philosophy as an institution emphasises student support and our relatively small size means that we can develop strong working relationships with all our students.

Our approach to teaching and learning

Our courses are designed to enable students who are full-time professionals to study on a part-time basis. The MSc Dispute Resolution is delivered largely by online distance learning with a limited amount of campus-based block teaching. Our new MPA offers options for both full-time study and part-time study which will fit with busy working lives. The DPA is facilitated through a mix of campus-based and online learning.

Career prospects

In Scotland 21% of the workforce is employed in the public sector. This does not include the many private and third sector organisations that help deliver vital public services. At a time of increasing pressure on public finances it is increasingly important that all those who support the delivery of our public services continue to develop their professional skills and knowledge. Our public services courses support those seeking to develop these skills.

Dispute resolution is a growth industry – the UK Government alone spends an estimated £1.5 billion a year on resolving disputes with citizens. With more and more people employed in dispute resolution roles, the MSc Dispute Resolution will help you become a leader in the field.

Industry links

Organisations that we have worked with or have sponsored students to attend our courses include:

  • Academi Wales
  • Asian Ombudsman Association
  • Birmingham Women’s Hospital
  • Blackpool Teaching Hospitals NHS Trust
  • Care Inspectorate
  • City of Edinburgh Council
  • Financial Ombudsman Service
  • Highland Council
  • International Ombudsman Institute
  • London Borough of Islington
  • Manchester City Council
  • NHS Scotland
  • Orkney Islands Council
  • Police Investigation and Review Commissioner
  • ScotRail
  • Scottish Courts Service
  • Scottish Qualifications Authority
  • Strathclyde Police
  • The Army Personnel Centre
  • Welsh Language Commissioner




Find out more information on how to apply for a course at QMU.

Governance, Justice and Public Management at QMU