Introduction

This document describes the measures put in place to facilitate the safe re-opening of the Learning Resource Centre during the Covid-19 pandemic.

The LRC will be open Monday-Sunday, 8am to 9pm, however staff at The Helpdesk will only be available 10am to 2pm weekdays, Saturday and Sunday 1pm-3pm at the physical desk . In addition, Helpdesk staff will be available via email (LRCHelp@qmu.ac.uk / Assist@qmu.ac.uk ) between the hours of 8am and 9pm Monday to Friday. Liaison Librarian support for staff and students will be provided remotely 9am-5pm during Semester 1. These arrangements will be reviewed prior to the start of Semester 2.
This document details changes to the physical environment, directional information for moving around the LRC, the availability and use of different areas and room types within the LRC, and safety requirements expected of users of the LRC.

Any queries relating to the content of this document or the use of the LRC should, in the first instance, be directed to Barbara Burgess, Head of Library Services. Bburgess@qmu.ac.uk

Learning Resource Centre entrance

Access to the LRC

Access will be through the speed gates next to the Reception Desk as usual.

  • A one-way system will be in operation at the LRC gates, allowing entrance on one side and exit on the other as indicated.
  • Although the gate barriers are not in use, staff and students are required to swipe their university ID cards on both entry and exit.
  • When walking round the LRC all staff and students are required to wear masks.
  • Please observe physical distancing requirements when walking around the LRC. There will be a maximum occupancy figure applied to the use of the LRC. Occupancy levels will be monitored by Security staff based at the Reception desk, and should the figure be exceeded, temporary barriers will be put in place to prevent access until occupancy drops to the operational level. The maximum capacity of the LRC is currently 200 people.

One way system

There will be a one-way system in place around part of the LRC, indicated by directional signage. Please see the Plans for details.

Using The Helpdesk

The Helpdesk will be staffed 10am to 2pm weekdays, Saturday and Sunday 1pm-3pm to offer all our usual services, however staffing at the desk will be reduced from normal levels to ensure compliance with physical distancing requirements. Outwith these times Helpdesk staff will be available via email (LRCHelp@qmu.ac.uk / Assist@qmu.ac.uk).

  • Staff and students should follow the one way system as described above to access the Helpdesk and not enter the area in front of the Helpdesk directly from the LRC entrance.
  • Screens will be in place at the front of the staffed workstations at the Helpdesk, transfer of objects will be facilitated by tray between the LRC user and Helpdesk staff e.g. laptops, phones or other equipment and larger books. A continuous screen will be in place along the higher section of the Helpdesk.
  • A queueing system will be in place between the end of the Helpdesk and the windows (see Plan 2) indicated by a free-standing sign. Please observe physical distancing when queueing.
  • Similarly there will be a queuing system for use of the self-service machines and MFDs, the start of which as indicated by a free-standing sign in the same area.
  • Sanitizing equipment will be provided at each self service machine which staff and students should use before and after using the touch screens.
  • Two of the MFDs by the self service machines will be in use. Other MFDs are located by the postgraduate room and the bridge area. Again please sanitize the machines before and after use. If the paper in either of the MFDs has run our please inform Helpdesk staff who will replenish the machines.
  • The area to the right of the Helpdesk, including Group Study rooms 1-161 and 1-163 will not be accessible to students other than to meet with Registry or Finance staff. Requests to borrow the DVDs shelved in this area should be made at The Helpdesk or via email (LRCHelp@qmu.ac.uk).
  • Staff from Registry and Finance will also be available in the LRC for in person meetings and queries. Their desks are situated to the right of the Helpdesk. If staff members are busy dealing with someone please queue at the indicated place near the desks.

Accessing the computer terminals in the LRC

The number of terminals (132) available in the LRC, including those in the quiet study rooms and postgraduate room, has been reduced to comply with physical distancing requirements. Details about the cleaning regime in the LRC is provided elsewhere in this document.

  • The keyboard, mouse and chair will be removed from those terminals which are no longer in use. In addition, a notice will be placed on the screen of these terminals to indicate that the space is not to be used. Please do not spread books, documents or belongings onto the empty desks.
  • No terminals will be available in the access corridor between the two sections of the LRC.
  • Sanitizing equipment will be provided for use on the terminals and students should wipe down the equipment and desk area before and after use.

Access to the book stock

Staff and students will continue to have direct access to the book stock during the hours when the LRC is open but should observe the following conditions

  • Catalogue terminals will only be available at either end of the LRC but please use the sanitizing kit provided to clean the keyboards before and after using the terminal. The Library catalogue can also be checked online.
  • Only 1 person at a time is permitted in a book stack, including Library staff when shelving. Before going into a book stack please check that there is no one already in the stack. If there is please wait until that person leaves. Access to the stacks is from one end only as indicted by signage.
  • Library staff will place a book trolley across the entrance to a stack when shelving in that area. Please allow staff to complete their work in a stack.
  • Books can be borrowed using the self service machines in the usual way but staff and students are reminded to use the sanitizing kit provided before and after issuing or returning books or checking their library accounts.
  • On return, books will be quarantined before being reshelved. The books will be issued to a library account named “Quarantine” and will be visible as such in the library catalogue. It will still be possible to “place a hold” on a book which is currently out, but there may be a delay before being able to collect it due to the quarantine arrangements.
  • Browsing of stock will still be possible, however if you take a book off the shelf, look at it and decide not to borrow it please place it on the trolleys provided rather than returning it to the shelf. Browsed stock will also be quarantined before being reshelved.
  • Books used in the LRC. These will be treated in the same way as browsed stock so please place them on the trolleys provided after use. Do not leave them at workstations.

Rooms within the LRC

Quiet Study rooms (1-093 to 1-096, 1-123a, 1-123b) - Plan 1

The numbers of study spaces within these rooms has been reduced in order to meet physical distancing requirements. Chairs will be removed and notices placed on tables to indicate areas which should not be used.

The doors should be left open to facilitate ventilation in the rooms.

Details about the cleaning regime in the LRC is provided elsewhere in this document, however sanitizing equipment will be provided for use by students before and after working at the study space.

Postgraduate room 1-166 - Plan 1

The numbers of study spaces within this room has been reduced in order to meet physical distancing requirements. Chairs, keyboards and mice will be removed and notices placed on tables to indicate areas which should not be used.

The door should be left open to facilitate ventilation in the room.

Details about the cleaning regime in the LRC is provided elsewhere in this document, however sanitizing equipment will be provided for use by students before and after working at the study space.

Group Study rooms 1-159, 1-158, 1-152, 1-151 Plan 1

Group study rooms will still be able to be used, however the number of students able to use the rooms at any one time will be reduced from 10 to 4. Seating will be split between the existing table and individual laptop tables and chairs to enable physical distancing. Please do not move the furniture and do not all sit at the table.

These rooms should be booked in the usual way through the institutional room booking system.
The rooms will be available for bookings of 3 hours, with an hour in between to allow for cleaning.

The doors should be left open to facilitate ventilation in the rooms.

Details about the cleaning regime in the LRC is provided elsewhere in this document, however sanitizing equipment will be provided for use by students before and after working in the group study rooms.

Group Study rooms 1-162 and 1-163 - Plan 1

These rooms will not be available for use by students.

Silent study rooms (1-121, 1-122) - Plan 1

These use of these rooms will be changed from Silent Study to Quiet Study. The existing seating will be removed and replaced with a limited number of workstations moved from the adjacent Quiet Study room.

The doors should be left open to facilitate ventilation in the rooms.

Details about the cleaning regime in the LRC is provided elsewhere in this document, however sanitizing equipment will be provided for use by students before and after working in the group study rooms.

Seminar rooms (1-124, 1-125, 1-126, 1-127) - Plan 1

The numbers of study spaces within this room will be reduced in order to meet physical distancing requirements. Chairs, keyboards and mice will be removed and notices placed on tables to indicate areas which should not be used.

Details about the cleaning regime in the LRC is provided elsewhere in this document, however sanitizing equipment will be provided for use on desks prior to use.

Assistive Technology room (1-160) - Plan 1

The Assistive Technology room will still be available to use but access is limited to 2 people at any time.

The door should be left open to facilitate ventilation in the rooms.

Details about the cleaning regime in the LRC is provided elsewhere in this document, however sanitizing equipment will be provided for use by students before and after working in the group study rooms.

The Purple Couch - Plan 1

The Purple Couch will not be available for use.

Study carrels (1-137, 1-138, 1-139, 1-140, 1-144) - Plan 1

It is not possible to provide access to the individual study carrels as ventilation to the rooms is not adequate. The carrels will be locked and signage will indicate that they are out of use.

 

 

Support service provision

This section provides information about services provided by The Helpdesk, Liaison Librarian support to both staff and students, the Effective Learning Service, and the services provided for Scanning and book ordering.

The Helpdesk

The Helpdesk is physically staffed 10am to 2pm weekdays, Saturday and Sunday 1pm-3pm, however staffing at the desk will be reduced from normal levels to ensure compliance with physical distancing requirements. Helpdesk staff are also available via email (LRCHelp@qmu.ac.uk / Assist@qmu.ac.uk) 8am to 7pm weekdays, Saturday and Sunday 1pm to 3pm.

  • Staff and students should follow the one way to access the Helpdesk and not enter the area in front of the Helpdesk directly from the LRC entrance.
  • Screens are in place at the front of the staffed workstations at the Helpdesk – barriers are in place to issue you into the front desk. Please observe physical distancing when visiting the front desk.
  • A queueing system is in place to the left of the desk space itself and is indicated by a free-standing sign. Please observe physical distancing when queueing.
  Helpdesk Hours  
  Monday to Friday Saturday and Sunday
Email 08:00 to 19:00 11:00 to 16:00
Assist Self-Service 08:00 to 19:00 11:00 to 16:00
Telephone 10:00 to 14:00 Not Available
In Person 10:00 to 14:00 11:00 to 16:00

 

 

Liaison Librarian support

The Liaison Librarian team will be working remotely, offering support to students in the following areas:

Student support during Induction Week

  • Video induction for all UG and PG students with information about accessing online resources, resource lists, reference management software and library support
  • Online drop-in sessions for UG and PG students to ask questions, troubleshoot, and find out more about liaison librarian support

Student support during Semester One:

Series of pre-recorded videos on key topics including:

We will be continuing to provide staff support with teaching resources and content, and remind staff that they can seek help from us in the following ways:

Ongoing staff support:

Effective Learning Service Support

The Effective Learning Service team will offer support to students, both online and in person in the following areas:

Student support during Induction Week

  • Welcome resource for all UG and PG students with information about the team and what we can help with
  • Online drop-in sessions for UG and PG students to ask questions and find out more about ELS support
  • Recorded Academic Skills sessions are available on the Coming from College webpage

Student support during Semester One:

  • One to one appointments will be available to book on Student Central.
    •  These appointments will mainly be conducted online via Collaborate, MS Teams or email.
    •  Some availability for face to face appointments may be offered on campus, depending on student needs and staff availability. These will be bookable by emailing ELS@qmu.ac.uk or ELSinternational@qmu.ac.uk
  • Weekly virtual drop-in sessions will be held via Collaborate to allow students to access ELS support in an informal, online environment.
  • Students will be able to email ELS (ELS@qmu.ac.uk or ELSInternational@qmu.ac.uk) with queries relating to academic skills. These queries will be answered via email or students may be asked to book an appointment if necessary
  • Academic Skills workshops will be delivered via Collaborate. Students will be able to book a place on these on Student Central. There will be a full programme available including:
    • Essay planning
    • Essay Writing
    • Academic Reading
    • Citation and Referencing
    • Making the Most of Lectures
  • A number of short recorded sessions on academic skills will be made available to all students.
  • A dedicated in-sessional programme of support will be offered for International and EU students who would have otherwise attended the pre-sessional programme. This programme will be run online and resources will be placed on the dedicated in-sessional site on the Hub

In-module student support during Semester One:

Academic staff are reminded that they can request ELS sessions to run in their modules. These sessions can be in the form of:

  • In-person sessions to be delivered during the students’ allocated time on campus
  • Synchronous online sessions via Collaborate
  • A-synchronous recorded sessions which can be embedded on the module Hub.

ELS can also provide academic staff with advice and support on introducing and implementing formative writing tasks for Level 1 and Direct Entry students.

Scanning Services

Scans of material to be included in Talis resource lists and Hub modules will continue to be provided. Academic staff should contact scanning@qmu.ac.uk in the usual way to request new scans. Please send email requests well in advance of the date when the material will be required as Library Services staff will not be on site every day.

Inter Library Loans

Library Services will continue to provide an ILL service as usual.

New book requests

Requests for new book stock, both print and electronic, should be made in the usual way via the Liaison Librarian team or via Talis Resource lists. We will preferentially purchase ebooks where possible but this will depend on availability, cost and access model.

Cleaning regime across the LRC

There will be an enhanced cleaning regime in the LRC, including an overnight deep clean. Hand sanitising equipment and wipes will be available at various locations around the LRC, including at the self service machines, MFDs and computer terminals.

Toilets

Please refer to the institutional risk assessment documents for details of the toilet cleaning regime.