Communication in Dispute Settings

Learning Experience and Learning Outcomes

The module will engage the student in the following types of learning experiences:

  • 60 hours of online learning and directed study;
  • 140 hours of independent study.

In order to engage learners in all of the interaction, tutor support and independent study will be facilitated online and will include the following activities:

  • Online lectures/podcasts
  • Asynchronous online discussions
  • Online discussion of readings
  • Synchronous chat sessions (audio, video and/or text)
  • Case studies
  • Participant-led online discussion
  • Skills practice
  • Online group exercises
  • Online quizzes  

Learners will be encouraged to set up online special interest groups to enhance collegiality in learning and provide peer support.

On successful completion of this module the student will be able to enable students to communicate effectively and professionally in dispute settings by developing their critical, analytical and reflective skills in relation to dispute resolution as well as:

  • Demonstrate a critical understanding of theory relating to communication in dispute settings.
  • Critically apply principal communication theories, principles and concepts and a range of specialised theories and concepts relevant to effective communication.
  • Critically examine, debate and evaluate contemporary issues in relation to communication in dispute settings.
  • Deal with complex issues, making informed judgements about communications in dispute situations and developing original and creative responses.
  • Use a range of specialised communication skills, techniques, practices and materials relevant to dispute settings.


Formative and self-assessment exercises will feature throughout the module.  There are two components of summative assessment.

  • Component 1

Project (3000 words). This component is worth up to 50% of the module marks.


  • Component 2

Learners will be assess on their contribution to online discussions.  Minimum 2000 words.   This component is worth up to 50% of the module marks.


Feedback will be provided on all the online activities as well as the summative assessment.

Cost and Start Date

The fee for this 20 credit points module is £688. The start date is January with completion by June.

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