Lecturer in Dispute Resolution

Business School

Tel: 0131 474 0000

Sarah O'Neill (MBA, LLB (Hons), Dip LP NP) is a part-time Lecturer in Dispute Resolution and a member of the Consumer Dispute Resolution Centre.

  • Overview
  • Research Interests
  • Research Publications

Sarah O’Neill is a part-time Lecturer in Dispute Resolution at Queen Margaret University.

She is a non-practising solicitor, with experience in the private, public and voluntary sectors. She is also an independent consultant specialising in legal and consumer policy, with many years’ experience of working on consumer and access to justice issues. She was formerly Director of Policy at Consumer Focus Scotland. Before that, she was Legal Officer at the Scottish Consumer Council for ten years. She has written many policy and research reports and consultation responses in the areas of civil and administrative justice, consumer redress, alternative dispute resolution and consumer law.

 Sarah has represented the consumer interest on various high level working groups, including the Scottish Tribunals and Administrative Justice Advisory Committee and the Expert Panel on Redress which advised the Working Group on Consumer and Competition Policy for Scotland.  She sat on the policy group established by Lord Gill to advise on his review of the civil courts and the reference group for Sheriff Principal Taylor’s review of expenses and funding of civil litigation in Scotland. She was a member of the Sheriff Court Rules Council from 2005-11.

 Sarah is a legal chairperson of the First-Tier Tribunal for Scotland (Housing and Property Chamber). She is an accredited mediator, and is a former member of the board of trustees of the Scottish Mediation Network. She is currently a board member of the Scottish Legal Aid Board.

Affiliations and memberships:

 Member of the Law Society of Scotland

Member of the Scottish Legal Aid Board

Member of the Scottish Mediation Network


 Professional social media:

Research/Knowledge Exchange Centre membership:

Research in the areas of access to justice and dispute resolution, and broader consumer policy issues, primarily from a consumer perspective.

Active research interests include:

Access to justice

Consumer dispute resolution


Consumer protection

Consumer representation

Complaint handling and redress

Administrative justice


Please see my research publications in eResearch – Queen Margaret University’s repository