Lecturer in Dispute Resolution

Division: Business, Enterprise and Management

Tel: 0131 474 0000

Nial Vivian (BA) is a Lecturer in Dispute Resolution in the Business, Enterprise and Management Division. He is also an affiliate member of the Consumer Dispute Resolution Centre.

  • Overview
  • Research Interests
  • Funded Projects
  • Teaching & Learning

Nial Vivian is a Lecturer in Dispute Resolution. Prior to joining Queen Margaret University in August 2016, he has resolved complaints across a number of schemes and disciplines, for both businesses and an Ombudsman scheme, as well as acting as an Executive Assistant. He has also functioned as an Independent Reviewer of a major independent regulator.

He has developed an appeals service, managed trade association and trusted trader schemes, researched and drafted a corporate strategy, and resolved hundreds of complaints across private-sector dispute resolution, as well as having co-authored a policy brief on the importance of rationalizing the private-sector dispute resolution landscape.

Additionally he has received training in consumer law, and is studying for an MSc in Dispute Resolution with Queen Margaret University.

Professional social media:

Research/Knowledge Exchange Centre membership:

Currently researching dispute resolution in the financial sector

 

Active research interests:

  • Regulatory capture
  • The viability of non-statutory dispute resolution schemes
  • The effects of competition between private-sector dispute resolution schemes
  • Developing codes of practice I non-regulated consumer sectors
  • The notion of ‘value-for-money’ in private-sector dispute resolution schemes

 

Primarily, I will developing and teaching courses for external partners in the area of dispute resolution.

 

Teaching:

UG

B2095 Customer Experience