The student accommodation remains open and will continue to remain open as usual during this evolving situation. Residents are still welcome to stay in their accommodation until the end of their lease. We will make special arrangements for all residents who are required to extend their contracts so please contact us if you have any concerns.

Last updated: 29 June 2020

If you are moving out of your accommodation, here is some information to help with your departure:

I am currently living on campus, what should I do before I move out?

It is important that you do all of the following before moving out:

  • Cleaning your bedroom and ensuite thoroughly, please refer to the cleaning guide.
  • Cleaning your kitchen thoroughly, please refer to the cleaning guide.
  • Removing all your personal belongings and rubbish, Please do not leave items for your neighbours or flatmates without consulting with them first.
  • For anything in good condition that you don’t want to take, consider donating to charity or dropping into the British Heart Foundation bins in the carpark.
  • Removing your posters or stickers – please do so carefully, as any damage to wallpaper or paintwork will be charged for
  • Clearing your rubbish from all cupboards and other storage areas to avoid any cleaning fees.

What should I do if I have already left my room but intend to return to collect my belongings?

After careful consideration of the updated government guidance we are now advising that you can return to your accommodation to collect any belongings you may have left in your room. However, in order to continue to support physical distancing measures and to ensure the safety of our staff and residents, you will be required to book a collection slot.

If you still have belongings to collect you will have received an email from us detailing the collection process and how to book. If you have not received this please email accommodation@qmu.ac.uk.

Please do not travel to campus without a confirmed collection slot booking as you will not be permitted access to the accommodation.

What should I do if I have left my belongings in my room and do not intend to return to collect them?

If you have left belongings but will not be returning to collect them or arranging for someone else to collect on your behalf then please let us know as soon as possible so that we can arrange for them to be donated to charity or disposed of. 

Regrettably, it is not possible to store your belongings on campus during the summer months.

What should I do if I need to store or transport my belongings?

You will find some handy hints and details of storage companies here.

If you do not want to use a storage company you can nominate a friend to pack up and clear your room for you.  If this is something you would like to do please email accommodation@qmu.ac.uk from your university email account to arrange this. You will need to give us the name and contact details of the person who will be acting on your behalf.

What happens to any mail or parcels I receive?

Unfortunately we are unable to redirect any mail or parcels but we will hold onto it until the end of your lease. Any mail or parcels that are not collected will be returned to sender. We suggest that you contact the supplier of any mail or parcels you are waiting for and ask them to redirect it.

You can also ask a friend to pick up the parcel on your behalf. If this is something you would like to do please email accommodation@qmu.ac.uk from your university email account to arrange this. You will need to give us the name and contact details of the person who will be acting on your behalf.

Where should I return my keys?

When you vacate your room please lock your door and return your keys to the Security team at the entrance of the Main Academic Building.

What if I have already left and taken my keys with me?

If you have still to return your keys then please do as soon as possible to avoid being charged for a replacement lock and keys. We recommend that you return your keys by recorded delivery. 

Please send keys to:

Accommodation Services
Student Residences
Queen Margaret University
Musselburgh
EH21 6UD

What if I've left without sorting out my accommodation for the next year?

Applications for accommodation for new and continuing students for the 2020/21 academic year are still open. Please click here to apply now.

If I come back to collect my belongings, can I stay overnight in my room?

Unfortunately, this is not possible as you tenancy has ended. We recommend that you email accommodation@qmu.ac.uk to discuss alternative options, including pack and store/send services.

Can my belongings stay in my room until next term?

Unfortunately this is not possible as we need all rooms and kitchens to be cleared of belongings so that we can complete essential maintenance and deep cleaning in preparation for the next academic year. If you are unable to return to collect your belongings please email accommodation@qmu.ac.uk to discuss alternative options, including pack and store services.

Is there a deadline for me to collect my belongings?

Yes. In order to prepare for planned maintenance works and student arrivals we require all belongings to be removed from your bedrooms by 19 July 2020.

Can a friend or family member collect my belongings for me?

Yes, a friend or family member can collect these on your behalf, however you must book a book a collection slot and provide the name of the person who will be collecting your belongings.

Coronavirus: Accommodation FAQs

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