The student accommodation remains open and will continue to remain open as usual during this evolving situation. Residents are still welcome to stay in their accommodation until the end of their lease. We will make special arrangements for all residents who are required to extend their contracts so please contact us if you have any concerns.

If you have decided to leave your accommodation, here is some information to help with your departure:

What should I do before I leave?

It is important that you do all of the following before moving out:

  • Cleaning your bedroom and ensuite thoroughly, please refer to the cleaning guide.
  • Cleaning your kitchen thoroughly, please refer to the cleaning guide.
  • Removing all your personal belongings and rubbish, Please do not leave items for your neighbours or flatmates without consulting with them first.
  • For anything in good condition that you don’t want to take, consider donating to charity or dropping into the British Heart Foundation bins in the carpark.
  • Removing your posters or stickers – please do so carefully, as any damage to wallpaper or paintwork will be charged for
  • Clearing your rubbish from all cupboards and other storage areas

Will I be charged if I do not leave my room clean and free of rubbish?

Yes, it is very important that you have packed everything and taken it with you as any items left in your room will be disposed of.

If you do leave items in your room, we will charge to clear your room. Please be aware that charges will also apply to cover any costs associated with returning the flat to the condition it was in when you arrived. This could include cleaning fees and repairing any damage.

What should I do if I have already left my room but intend to return before the lease end?

If you intend to return to your room we will hold this accommodation for you and there is no need to clear your room of your belongings until the end of your lease.

What should I do if I have left my belongings in my room and do not intend to return before the lease end?

You will need to ensure that you arrange for your belongings to be collected as soon as possible. You will find some handy hints and details of storage companies here.

Regrettably, it is not possible to store your belongings on campus.

What should I do if I need to store or transport my belongings?

You will find some handy hints and details of storage companies here.

If you do not want to use a storage company you can nominate a friend to pack up and clear your room for you.  If this is something you would like to do please email accommodation@qmu.ac.uk from your university email account to arrange this. You will need to give us the name and contact details of the person who will be acting on your behalf.

What happens to any mail or parcels I receive?

Unfortunately we are unable to redirect any mail or parcels but we will hold onto it until the end of your lease. Any mail or parcels that are not collected will be returned to sender. We suggest that you contact the supplier of any mail or parcels you are waiting for and ask them to redirect it.

You can also ask a friend to pick up the parcel on your behalf. If this is something you would like to do please email accommodation@qmu.ac.uk from your university email account to arrange this. You will need to give us the name and contact details of the person who will be acting on your behalf.

Where should I return my keys?

When you vacate your room please lock your door and place your keys in a ‘Key Return Envelope’. Please collect an envelope from Accommodation Services. Remember to complete all details on the front of envelope.

All keys must be returned to the Accommodation Services by 10am on the date your lease terminates. If you are leaving prior to this date and the office is closed, please hand in your key return envelope to Campus Security at the entrance the Main Academic Building.

What if I have already left and taken my keys with me?

If you have already left and you have not returned your keys, please ensure they are returned before the end of your lease to avoid being charged for replacement keys and locks. We recommend that you return your keys by recorded delivery. 

Please send keys to:

Accommodation Services
Student Residences
Queen Margaret University
Musselburgh
EH21 6UD

What if I've left without sorting out my accommodation for the next year?

Please keep an eye on our webpage for more information about accommodation for 2020/21. We hope to update prices and application opening dates in the coming weeks.

If I am unable to travel back home once my contract has ended, will I be able to extend my contract and stay here?

We work on contract extensions on a case by case basis. Therefore, if you believe you require a contract extension, please contact accommodation@qmu.ac.uk with more information and we can discuss this with you personally.

Coronavirus: Accommodation FAQs

Accommodation Enquiries

Office Hours:

Monday - Thursday 9am – 5pm

Friday 9am – 4:30pm

Show Contacts

Accommodation Enquiries

Accommodation Services
0131 474 0000