Here you will find frequently asked questions (FAQs) and information for students and staff on COVID-19 which reflect the current position and which we hope you will find reassuring. 

Last updated: 27 May 2021 (subsidiary FAQ pages updated on different dates, as indicated on each page.)

In addition to the general FAQs, you will find more FAQs specific to you on the following pages:

FAQs for Students

FAQs for Staff

FAQs for International Students

FAQs for Applicants and Offer Holders

Accommodation FAQs

We also have a dedicated emailCovidHelp@qmu.ac.uk - for COVID-related questions from students and their families.

What are the symptoms of coronavirus and what should I do if I have symptoms?

For advice on symptoms and what to do if you think you have coronavirus, visit NHS Inform.

If you suspect you have coronavirus, please stay home. If you experience symptoms while on campus, please tell Security immediately (wherever possible by phone - 0131 474 0000 ext 2222 - rather than travelling across campus to see them in person).

Staff - if you are self-isolating or suspect you have coronavirus or have been diagnosed with coronavirus, it is important that you advise us. Please tell Security (0131 474 0000 ext 2222) and email the Head of Human Resources at ASmith2@qmu.ac.uk. Please also advise your line manager.

Students - you need to tell us if you are self-isolating or suspect you have coronavirus or have been diagnosed with coronavirus. Please tell Security (0131 474 0000 ext 2222) plus Accommodation (0131 474 0000 x 4902) if you live on campus, and contact the School Office - schooloffice@qmu.ac.uk.

Not sure if you have COVID or a cold? See the guidance on the Scottish Government’s student information website.

Getting a Coronavirus Test

If you develop COVID-19 symptoms, you should book a  PCR COVID test and self-isolate immediately.

COVID test booking for people with symptoms

 

How do I book a coronavirus test?

If you have symptoms:

If you develop COVID-19 symptoms, you should book a  PCR COVID test and self-isolate immediately. You can choose either to have a test sent to your home or to attend a testing site, which are located across Scotland.

COVID test booking for people with symptoms

Students - in the event that you need assistance in arranging transport to a testing site, you should contact either Accommodation services or Security for assistance.  If you live in the halls of residence, speak to the Accommodation Services team as they have a supply of testing kits for use in particular circumstances.

If you don't have symptoms:

If you do not have symptoms: everyone in Scotland can now order lateral flow tests online or collect them from a test site, for fast twice weekly testing at home. Many people have COVID-19 but have no symptoms, which is one of the ways it can spread quickly to different people. That’s why being tested is so important. It protects everyone within your household and in our community.

Find out more about regular COVID testing for those without symptoms

There are also specific COVID testing arrangements for University students without symptoms

 

 

 

What are the precautionary measures I should take?

Please remember FACTS, ie

More general information is below.

  • washing your hands often - with soap and water, for a full 20 seconds - then dry them. Use alcohol based hand sanitiser if handwashing facilities are not available. This is particularly important after taking public transport.
  • covering your cough or sneeze with a tissue, then throwing the tissue in a bin. If you don't have a tissue, sneeze into the crook of your elbow.
  • washing your hands:
    • before leaving home;
    • after using the toilet;
    • after sporting activities;
    • before food preparation;
    • before eating any food, including snacks;.
  • use an alcohol based hand sanitiser that contains at least 60% alcohol if soap, and water are not available.
  • avoid touching your eyes, nose, and mouth with unwashed hands. Do remember that washing hands with soap and water is the most effective means of preventing a spread and using hand sanitisers can give a false sense of cleanliness, in particular if their use is not followed up by proper hand washing.
  • avoid close contact with people who are unwell.
  • clean and disinfect frequently touched objects and surfaces.
  • avoid leaving open food stuffs such as crisps or platters of sandwiches in shared areas
  • ensure any crockery and cutlery in shared kitchen areas is cleaned thoroughly with warm water and washing up liquid, dried well and stored
  • if you are worried about your symptoms or those of a student or colleague, please call your GP or NHS24 (111). Do not go directly to your GP or other healthcare environment but phone.
  • If you are concerned because you have an existing medical condition or disability, please discuss this with your GP in the first instance.
  • If you do not have symptoms and are looking for general information on coronavirus, a free NHS helpline has been set up on 0800 028 2816. The helpline is open:Monday to Friday, 8.00am to 10.00pm, and Saturday and Sunday, 9.00am to 5.00pm
  • see further information on the HPS COVID-19 website and NHS Inform.

Where can I find Scottish Government guidance on the current coronavirus restrictions?

When should I self-isolate?

You should self-isolate immediately if:
  • you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste).
  • you've tested positive for coronavirus.
  • you live with someone who has symptoms or tested positive.
  • you've been told to self-isolate by NHS Test and Protect.
If you are not sure whether or not you should self-isolate in any particular scenario, you can seek advice via the NHS WebChat tool. See Test and Protect for more information on self-isolation.

If I need to self-isolate, how long do I have to do so?

All positive cases need to isolate for 10 days from symptom onset date.

All household members/flatmates need isolate for 10 days from the symptom start date of the first symptomatic case.

If any exposed household member flatmates then subsequently become positive then they need to isolate for 10 days from their symptom start date.

What support is the University offering students who are self-isolating?

If you do need to self-isolate, we will support you, and if you live on campus, we will help you access food and medicine. We can help with accessing online food deliveries from our on-campus caterers and can supply essentials in emergency situation. We are keeping in direct contact with all those self-isolating and will ensure that you can keep up with your studies.

Should I self-isolate if I come into contact with someone who has COVID-like symptoms or is awaiting a test result?

If you think you've been in contact with someone who has coronavirus, but you do not have symptoms and have not been told to self-isolate, simply continue to adhere to social distancing rules (unless you share a household with the person with symptoms, in which case you need to self-isolate).

If you are not sure whether or not you should self-isolate in any particular scenario, you can seek advice via the NHS WebChat tool. See Test and Protect for more information on self-isolation.

What is QMU’s route map for returning to normal operations?

Our route map is based on guidance from government and other national sources. It is flexible to allow for any changing circumstances.

Underpinning our route map is our commitment to protecting the health and safety and wellbeing of our students and staff, and our determination to help enable a fulfilling all-round student experience for all students..

We aim to provide a working environment which seems as close to normal as possible.


More information on our plans are available in our updates for staff and students.

Is QMU's campus open?

The campus is open for those who need to attend, with COVID-related adaptations.

Where staff are not delivering face to face teaching or services, they are generally working from home, and contactable by email.

What does physical distancing mean for the campus and how is it being implemented?

Timetable planning is central to managing physical distancing on campus as it helps us manage the number of people on campus at any one time for taught, self-development and organised social activities.

We are fortunate in that our modern, airy campus is well suited to enabling physical distancing.

The specific physical distancing measures that we take at any time will be in accordance with Scottish Government guidance and based on a full risk assessment.

Measures nclude access control, one way routing, staggered starts to timetabled classes, breaks to enable cleaning etc.

Also factored into our planning is off-campus activity in terms of staff and student travel.

For more information, see our page on physical distancing, campus life and hygiene.

Do I need to wear a face covering on campus?

Face coverings must be worn across campus in all indoor spaces, including the Learning Resource Centre, classrooms and other teaching spaces, except by those who are legally exempt for medical reasons.   Face coverings must be worn in the open plan staff office spaces too, except when you are at your desk socially distanced from others.  The requirement to wear face coverings applies at all times, except when you are eating or drinking. 

 

How can I contact University staff and departments who are not working on campus?

Where there are not teaching or delivering services on campus, most staff will continue to work from home for now, and are contactable by email.

We continue to offer the full range of student services (including face to face where possible), with adaptations as appropriate.

Useful contacts 

Accommodation accommodation@qmu.ac.uk
Admissions admissions@qmu.ac.uk
Counselling counselling@qmu.ac.uk
Careers careers@qmu.ac.uk
Disability Advice disabilityadvisers@qmu.ac.uk
Estates Assist@qmu.ac.uk
Finance Office FinanceOffice@qmu.ac.uk
Graduate School graduateschool@qmu.ac.uk
Human Resources HR-Staff@qmu.ac.uk
International Office international@qmu.ac.uk
Marketing marketing@qmu.ac.uk
Learning Resource Centre (Library) LRCHelp@qmu.ac.uk
Press Office PressOffice@qmu.ac.uk
Registry registry@qmu.ac.uk
Research and Knowledge Exchange RKEDU@qmu.ac.uk
ResLife reslife@qmu.ac.uk
School Office schooloffice@qmu.ac.uk
Security SecurityAccessRequests@qmu.ac.uk
Student Funding studentfunding@qmu.ac.uk
Sports SportsReception@qmu.ac.uk
Student Services Studentservices@qmu.ac.uk
Students’ Union union@qmu.ac.uk
Wellbeing wellbeing@qmu.ac.uk

How do I access the Learning Resource Centre?

The Learning Resource Centre is open. For information on current operating arrangements, please see our Library website.  If you have any specific requirements please contact the LRC staff in advance

 

 

Where can I find guidance on how to look after my mental health and wellbeing?

There are various helpful sources  of information including:.

Coronavirus and your wellbeing - Mind

What do to if you're anxious about coronavirus - YoungMinds 

Mental Health Considerations during COVID-19 outbreak - World Health Organisation (pdf)

These resources supplement the University resources available to students through QMU’s Student Services and staff through the HR team (including our Employee Assistance Programme - intranet link).

Our Student Wellbeing service also has a webpage with useful resources.

What support can the University offer students who are feeling anxious or unhappy because of the current situation?

Please remember that that there are staff across the University here to help when you need it and it is important to talk to someone about your anxiety. Do draw on the support services around you as and when you need them. StudentService's Counselling and Wellbeing teams are providing both face to face support sessions and online/phone support. You can book an appointment either through Student Central https://studentcentral.qmu.ac.uk or by sending us an email. 

You can also contact your Personal Academic Tutor (PAT) (names on the Student Portal)

We are all here to help.

You might also want to sign up for Togetherall which is available to you through the University. This is a digital mental health support service which is available online, 24/7, and is completely anonymous so you can express yourself freely and openly.

 

 

 

Is the ASSIST helpdesk operational as usual?

The Helpdesk team continue to be your one-stop shop for reporting any faults or problems with Accommodation, Facilities, IT and Library Services.

To log a job with the team, please drop them an email (Student queries via LRCHelp@qmu.ac.uk and all other queries Assist@qmu.ac.uk.) and a member of the team will be happy to help. They are available from 8am to 7pm on weekdays.  

Is the Sports Centre open?

For information on the Sports Centre, see their website.

Is the Finance Office open?

 You can email the finance office at FinanceOffice@qmu.ac.uk

The Finance Office is staffed face to face for restricted hours at this time.

How was teaching delivered in semester one?

All new first year students received six hours on-campus teaching per week from the very start of their course, in two to three hour blocks across two to three days a week. All new (full-time) postgraduate students received five hours on-campus teaching from the very start of their courses, again delivered in two to three hour blocks across two days a week.

Level 2-4 students received a combination of on-campus and online learning, the balance of which varies according to programme requirements.

The level of teaching of students in other years (i.e. not first year and PG courses) was decided by the programme team, working within certain parameters. 

The teaching day has been extended so that it runs from 9am to 8pm, though we have been minimising the number of times any student or staff member is scheduled to be on campus in the evening. No student or staff member will be timetabled to be on campus for more than 8 hours on any day. The timetabling team has been doing everything possible to ensure the best use of space, to avoid, for example classes having to move from one seminar room to another as far as possible.

We have been  allowing for physical distancing in our face to face teaching.

What is the University's approach to teaching in semester two, including for those courses that are scheduled for delayed start in semester two (ie starting in semester two instead of semester one)?

Anticipating a continued requirement for social distancing and other COVID-19 health and safety restrictions for the next six months, we are maintaining our current blended approach to learning and teaching into semester two (the semester that began in January).  We have also been adapting our planned delivery in semester in line with changing coronavirus restrictions, following Scottish Government advice. See our updates to students and staff for information.

Our blended approach involves a mix of on-campus and online activity. The actual number of hours you will be timetabled for, and the balance of that mix, will vary by programme and level of study, and for some programmes from week to week. It will also depend on Scottish Government guidance.

As well as reflecting government advice, the  variation in hours across programmes and levels of study is to take account of students' different levels of familiarity with the University's approach to learning and teaching, its support systems, and the requirements of individual programmes.

Digital learning opportunities (such as recorded online lectures and online live discussion) will be provided to compensate for any reduction in standard levels of timetabled on campus learning.

Students can access lectures recorded online at a time that suits them. The removal of lectures from the face to face timetable also frees up space and time for the other elements of teaching, such as seminars and tutorials, where students will gain more benefit from face to face interaction.

We can confirm that those courses which have been postponed from semester one to start in semester two are starting in semester two.  The semester two timetable has also been accommodating some delayed activity from semester one.

As with semester one, we will not be holding on-campus written examinations at the end of semester two. 

In line with government guidance, we are implementing a staggered return of undergraduate students in semester two.  Details are as per the published timetable, which is subject to change. The timing of resumption of face to face classes  will depend on your programme requirements, including, for example, the need for practical sessions and any essential pre-placement practical sessions, and your level of study.

 

 

Are we considering the car parking requirements of those for those who wish to avoid public transport?

Through our timetable planning, we are spreading out activity across the day to spread the load on the car park and other facilities and thus maximise the availability of parking space.

Plus, greater flexibility to increase on-campus parking capacity has been introduced.

What health protection measures are in place on campus?

We have a range of campus adaptations in place based on a full University-wide COVID risk assessment.

Specific measures will depend on government guidance at the time, but, for example, we have installed a thermal camera at the main entrance to monitor the temperature of people arriving on campus, one way routes, sanitiser stations, re-arrangement of seating etc. We have also made adjustments to our ventilation systems to optimise air flow.

More information

What access is there to catering facilities on campus just now?

We continue to offer a wide range of catering options.. 

For full details, please visit our Eat and Shop on Campus page.

More information on catering provision and COVID-related processes.

 

Are we prepared for any increase in COVID-19 infections?

Our plans are designed to be flexible so that we can react promptly to any developments.

Rest assured  that we have been planning, and continue to plan, for any developments, liaising with Health Protection Scotland, other Edinburgh institutions and council officials. This will help mitigate the impact of any developments on our campus operations and University life, helping us to ensure that we can consistently provide our students with the education and support that they need and deserve.

You can find our COVID incident plan on our intranet.

Looking after one another.

We understand that this is a worrying time and so we ask you to look out for one another. Please also be mindful of how your actions and words, however motivated, may be perceived by others.

Where can I find the Scottish Government's COVID guidance for universities?

You can find the Scottish Government guidance for universities, colleges and student accommodation providers on the Scottish Government website. There is guidance specifically for students on the Student Information Scotland website.

Check out the short videos setting out some of the steps we are taking to help ensure a positive and safe experience.

Teaching and Learning

 

A Quality Student Experience

 

Campus Life and Physical Distancing

 

Travel and Transport

 

Hygiene

More FAQs

FAQs for Students

FAQs for Staff

FAQs for International Students

FAQs for Applicants and Offer Holders

Accommodation FAQs

QMU COVID Inbox

Our dedicated COVID email is now open for students who want to speak directly to someone at QMU about any COVID-related questions or concerns. 

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QMU COVID Inbox

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