skip to page content
home | course search | site map
Queen Margaret University Edinburgh logo and also link to the homepage



Customer Service

We are keen to share our Benchmarks and Service Standards with you.  Some of the headline figures are shown below, but we are also interested on the impact our services have on you.  We welcome all comments, compliments and complaints.  To get in touch with us, call us on 0131 474 000 (ask for the LRC) or email lrchelp@qmu.ac.uk

 

    • NSS (National survey) library satisfaction rating is up from 79% in 2014 to 83% in 2015
    • QSS (Internal student survey) library satisfaction rating is down slightly from 86% in 2014 to 84% in 2015
    • Expenditure (per FTE student) up by 8% in 2014 from 2013
    • LRC visits down slightly from 368,966 in 2013/14 to 365,530 in 2014/15.

 

Our Service Standards & SLAs are now available as a PDF file - see link below.

Adobe PDF 193 KB

Revised October 2014

The Learning Services' Operations plan 2016-17 is available as a PDF file - see link below.

Adobe PDF 152 KB



last modified 30/08/2016 Queen Margaret University, Edinburgh EH21 6UU - Tel: +44 (0)131 474 0000
find us | contact us Copyright © Queen Margaret University. terms of use | accessibility | FOI & data protection