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Policies and Regulations

Policy and Regulations

You will find the Library's mission statement and service standards here as well as the Library Regulations for its users.

Policy documents on aspects of service provision are available here.


We are keen to share our Key Performance Indicators, Benchmarks and Service Standards with you.  Some of the headline figures are shown below, but we are also interested on the impact our services have on you.  We welcome all comments, compliments and complaints.  To get in touch with us, call us on 0131 474 000 (ask for the LRC) or email


  • NSS (National survey) library satisfaction rating is UP from 78% in 2013 to 79% in 2014
  • QSS (Internal student survey) library satisfaction rating is UP from 79% in 2013 to 86% in 2014
  • Expenditure (per FTE student) UP from £250 in 2012 to £262 in 2013
  • LRC visits UP from 354,844 in 2012/13 to 368,966 in 2013/14

last modified 25/09/2014 Queen Margaret University, Edinburgh EH21 6UU - Tel: +44 (0)131 474 0000
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