QuickStartIT - for new students - Information Services
Welcome to QMU
IT and technology will play a large part in your studies. To access QMU systems, you will need a username and password. You must be a matriculated student to get these.
You can matriculate online using the student portal: QM:u.
You can learn more about online matriculation here, and view a guide to the process. There is more information about the student portal here.
Facilities for students
As a QMU student you will have access to our dedicated information technology facilities.
On campus we offer state-of-the-art 'thin client' terminals, all of which are connected to our high speed network. These give students access to services such as:
- Internet connectivity
- Email
- Standard software such as Microsoft Office, SPSS, Reference Manager etc
- Specialised applications, dependent on course
- Wide range of electronic resources for study and research
Every terminal conforms to an identical basic set-up which includes the Microsoft Windows operating system. QMU's use of use of industry-standard software ensures that you will develop practical skills which will be easily transferable to the workplace.
Terminals in each area are linked to multi-function print devices which provide good quality black and white printing, scanning and copying. A small charge is applicable for printing and copying. Colour printing is also available from the ServicePoint printroom for an additional charge.
New students are given credit towards the cost of printing when they first enrol at QMU. As refunds are not given on print credit, please don't add large amounts, especially at the end of the academic year.
QMU also provides internet access via both dedicated wired connections and wireless in the Halls of Residence . Students can connect their own computer to a network point within their room, or use the QM Wireless service. Wireless access is also available throughout the academic building and the cafe areas in the Students' Union.
Before you arrive
If you will be living in the Halls of Residence, ensure that you have internet access on arrival by matriculating online before you leave home.
See the section on Online matriculation for more information.
If you can't matriculation online before you arrive, then bring your QMU acceptance letter with you. This will tell you your student number - you will need this to matriculate on campus.
The academic building is open 24/7. so you will be able to matriculate when you arrive.
NB Matriculation is the process of formally registering as a QMU student. You must matriculate before you begin your course. When you matriculate, you confirm various pieces of information with QMU, and agree to the rules and regulations, and terms and conditions of QMU. Visit the QMU Induction website for more information.
ICT regulations
Queen Margaret University provides students with access to information and communication technology and electronic resources, subject to the following:
It is important that you read and understand this policy. For more information or clarification please contact the LRC Service Desk in the first instance.
Online matriculation
All new and continuing students can matriculate online using the student portal, called QM:u. You can view instructions on how to complete the online matriculation process below: Guide to Online Matriculation
Guide to Online Matriculation
About your username & password
Your username to access QMU IT systems is the same as your matriculation number. Your password is the one which you retrieved when you matriculated online. If you have forgotten your password, you can get it reset by contacting the LRC Service Desk.
Your password will expire every 60 days. If you do not choose a new password when prompted, your password will expire and you will not be able to logon. If this happens, contact the LRC Service Desk for assistance.
If you're on campus, you can change your password by going to any thin client terminal and clicking on the Student password reset option. You will need to know the answers to your security questions, which you should have set up when you matriculated online.
You can change your QMU password remotely if you wish. Our booklet How to change your QMU password remotely has all the information you need:How to Change Your QMU Password Remotely
You will find more information on usernames and passwords in the QuickstartIT guide.
Getting started
QuickStartIT is our introduction for new students. Access the material here.
You can also learn more about IT and technology at QMU by working through the Learning Resource Centre module on WebCT. You can find out more about accessing WebCT later on in this section. This material is also available on the LRC induction site on the intranet.
NB - You must be a matriculated QMU student in order to access the intranet.
Working off campus
QMU's state-of-the-art thin client environment means that our distance and part-time learners can access QMU's online resources from wherever they study. Our Citrix Remote Desktop service allows you to login and work as if you were on campus.
The Citrix Remote Desktop service is here.
Our Essential IT for distance and part-time learners booklet tells you all you need to know about accessing this service:
Essential IT for Distance and Part-time Learners
You can also get more information from the Remote Access page.
Webmail
The QMU Webmail service allows you to access your QMU mailbox from a web browser or any internet connected computer. Access the Webmail service here.
The Webmail guide has more information on the service:QMU Webmail Service
WebCT
WebCT is QMU's online virtual learning environment (VLE). The majority of our courses now use WebCT to host your learning materials and coursework.
Logon to WebCT with your normal QMU username and password.
All students have access to the Learning Resource Centre course in WebCT. This course provides you with lots of useful information about LRC services and about IT and technology.
Learning more about IT and technology @ QMU
Would you like to learn more about IT and technology? We have everything from handy tips and tricks through to full courses which you can work through at your own pace. Find all this at our Technology Training intranet site.
NB - You must be a matriculated QMU student in order to access the intranet.
Getting help and support with IT and technology @ QMU
IT support for students is provided by staff in the Learning Resource Centre (LRC). If you have a query, issue or problem you can contact the LRC Service Desk in a number of ways:
| By telephone: |
Dial 0131 474 0000 and ask for LRC or Learning Resource Centre. Phones are staffed during opening hours. |
| By email: |
Email LRCHelp@qmu.ac.uk. Staff will respond to your email during opening hours. |
| In person: |
You can visit the Service Desk in the LRC if you are on campus. |
You can find details of the LRC Service Desk opening hours on the Library Services website.
If LRC staff are unable to resolve your issue, then it will be logged and escalated for further investigation.
QMU Frequently Asked Questions (FAQ) service
You will find the answers to questions about many aspects of life at QMU on FAQMU, our Frequently Asked Questions service.
UCISA National Notebook Agreement
To help students study more flexibly QMU now provides access to a scheme which lets you buy a quality laptop and enhanced warranty via its own cost-effective University purchasing agreement.
The National Desktop and Notebook Agreement (NDNA) is managed by UCISA on behalf of the Higher Education section and is available to all UK-based HE students. StudentStore (www.studentstore.co.uk) is the Getech-hosted portal that gives you direct access to the products, pricing and enhanced warranty services of the agreement.
More information on the scheme is available from the LRC Service Desk.
Keep up-to-date
Read the latest technology news online in the Campus Services blog:
NEW - QM Desktop upgrade
The refreshed QM Desktop will have some key software changes this year which will include : Office 2010, MindManager 9, SPSS 19 and Nvivo 9. See links below for further information:
What’s New in Office 2010
Differences Between Nvivo 8 and Nvivo 9
What’s New in MindManager 9
What’s New in SPSS 19
The new desktop will launch in time for the start of the academic year 2011 - 12.
Read our newsletter to find out more about Office 2010, and check out the latest training material and handy tips and tricks which are available from our Technology Training site.
NEW - Connect to your QMU email with a mobile device
You can now access your QMU email with a variety of smartphones and mobile device. Download our handy guide for the instructions you need.
NEW - Want your own copy of Microsoft Office 2010?
Then check out Microsoft's latest Ultimate Steal offer.
You will need to use your QMU email address to qualify.
NB - You cannot download software to your QMU desktop or account.
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