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Information Services - Contact IS

Getting help and support with IT and technology @ QMU

IT support for staff and external partners is provided by staff in Information Services. If you have a query, issue or problem you can contact the IS Helpdesk in a number of ways:

By telephone:	Dial 0131 474 0000 and ask for IS Helpdesk . Phones are staffed during opening hours.
By email:	Email ISHelpdesk@qmu.ac.uk. Staff will respond to your email during opening hours.
In person:	You can visit the IS Helpdesk on level 1 leg 3 if you are on campus.

IS Helpdesk opening hours are:

During semester - 0900 until 2100 Monday to Friday
During vacation - 0900 until 1900 Monday to Friday

IT support for students is provided by staff in the Learning Resource Centre (LRC). If you have a query, issue or problem you can contact the LRC Service Desk in a number of ways:

By telephone:	Dial 0131 474 0000 and ask for LRC or Learning Resource Centre. Phones are staffed during opening hours.
By email:	Email LRCHelp@qmu.ac.uk. Staff will respond to your email during opening hours.
In person:	You can visit the Service Desk in the LRC if you are on campus.

You can find details of the LRC Service Desk opening hours on the Library Services website.

If LRC staff are unable to resolve your issue, then it will be logged and escalated for further investigation.

last modified 17/09/08

Queen Margaret University, Edinburgh EH21 6UU - Tel: +44 (0)131 474 0000

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