Who should I contact if I have a problem with WebCT?

Please email details of your problem to: WebCT Help Desk

Please remember to include your name and matriculation number.

Who should I contact if I have a problem accessing the Library?

Please email details of your problem to: LRC Help Desk

Please remember to include your name and matriculation number.

Who should I contact if I can’t make an assignment deadline?

Please speak to your module co-ordinator at the earliest opportunity.

Who should I contact if I would like to improve my study skills?

Please contact Virginia Bell in the Effective Learning Service. You may also find it useful to look at the study skills resources on the QMU Future Focus website at:
www.qmu.ac.uk/futurefocus/

I am dyslexic, who should I contact help for extra support?

Please contact the Student Disability Adviser in Student Services. Contact details can be found at:
www.qmu.ac.uk/prospective_students/student_services/disability.htm

I have personal issues that are affecting my studies, is there anyone at QMU who I can talk to?

Student Services offer a counselling service. Contact details can be found at: www.qmu.ac.uk/prospective_students/student_services/counselling.htm
or you can send an email to: Counselling

I have problems accessing my QMU email account, who can help me?

You should contact the Information Services (IS) helpdesk by email:
ISHelpdesk

Or you can phone the IS helpdesk on 013 474 0000.

I need a letter to confirm that I am a matriculated student at QMU, who should I contact?

Registry will be able to help you with this, the contact details are available on the website:
www.qmu.ac.uk/registry/

Can I use a Mac for my studying?

Mac’s can be used for accessing websites and QMU web based resources, including WebCT ePortfolio and Outlook. Mac’s are not used at QMU and if you use a Mac with Microsoft applications, for example WORD you may find that the files will not open on QMU PC’s, always check with your tutor and other students that they can open your files.

Can QMU advise me on purchasing software?

Information Services is not licensed to sell or loan any application software to students, except for SPSS and PinPoint. For Microsoft operating systems or Office applications, students are advised to contact a reputable retailer. With your QMU matriculation card, you will be entitled to purchase a ‘Student Version’ of most Microsoft products. These versions are fully functional, and often provided at a substantial discount.

SPSS

SPSS is a statistical package used mainly by social science courses. It is available to all current QMU students for a one-off licence fee.

An installation Pack, (consisting of ‘SPSS CD Rom’ & ‘SPSS Installation Guide’) can be borrowed from Information Services Department under the condition that it is returned within 2 Weeks from date of borrowing.

What is the role of my Personal Academic Tutor?

The role of the Personal Academic Tutor (PAT) is to provide support and guidance that will help you to make the most of your learning opportunities at QMU. Each student has a named Personal Academic Tutor with whom regular meetings will take place (at least one a semester). During these meetings you will have the opportunity to discuss your academic progress and any concerns you may have. Your programme leader can provide you with further information about your PAT.

Where can I find more about the Students Union and its role at QMU?

Visit the QMU Students Union website at: http://www.qmusu.org.uk

Where can I find more about QMU’s regulations and policies?

Visit the QMU Quality website at:
www.qmu.ac.uk/quality/

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