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MSc/ PgDip/ PgCert Dispute Resolution

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  • Introduction
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- Flexible learning, designed for professionals in the workplace.
- Unique dispute resolution focus.
- Innovative teaching by an expert team.

This innovative MSc gives professionals with an interest in dispute resolution a deep understanding of both theory
and practice in this crucial area. Taught mainly online by our experienced team of academics and practitioners, the course provides tailored and flexible learning for professionals seeking to deepen and widen their knowledge of disputes and how they are resolved.

There are several distinctive aspects to the MSc Dispute Resolution:
- We focus on a particular type of dispute - those between ordinary individuals and powerful organisations - such as consumers and banks, for example, or citizens and the state - and we are particularly concerned with the mechanisms and principles which relate to these areas.
- We provide both theoretical and practice-related learning, drawing on our expert team to provide a learning experience that is theoretically rich as well as highly practical.
- The course is available as a PgCert, PgDip or MSc according to each student’s preferred outcome. The PgCert
is available entirely online while the PgDip and MSc are available by blended learning (a mix of online and campus-based modules).

The MSc Dispute Resolution provides a comprehensive survey of the main forms of dispute resolution and the principles that underpin each one. This includes looking at mediation, investigative and adjudicative approaches, and complaint handling. In addition, the course allows students to consider issues that are relevant to all forms of dispute resolution through modules such as Communication in Dispute Settings. In keeping with the practice-related nature of the course, we offer students the opportunity to undertake a project-based module in an area of particular interest to them. Students completing the full MSc also undertake a significant piece of empirical research, with the potential to help develop the theory and practice of dispute resolution.

EXIT AWARDS: MSc (180 credits)/ PgDip (120 credits)/ PgCert (60 credits)

Delivery: Online learning (PgCert) or blended learning (PgDip, MSc). Part-time only.

Single Modules: Register as an associate student to study single modules in areas of interest.

Duration: Minimum and maximum completion times: PgCert (1 - 4 years); PgDip (2 - 5 years); MSc (2.5 - 7 years).

Start date: September

Application deadline: July

Teaching, learning and assessment: The student learning experience has been designed to be interactive, rich and rewarding. The online modules use the latest technology to engage students in a variety of tasks, discussions and quizzes to assist their learning. The course is based around the idea of creating an online learning community with fellow students, where experiences and insights are shared and developed together. Our campusbased modules, each taught face-to-face over four days, offer the chance to meet fellow students and engage in a range of innovative learning exercises. Across all modules you will be involved in a range of varied and relevant activities, including group work, reports, case studies, personal reflections, essays and projects. The teaching team are enthusiastic about their areas of expertise and just as enthusiastic about sharing their knowledge with you. Your fellow students will come from a wide range of both geographical and organisational backgrounds, enhancing the overall experience. What our students have in common is an enthusiasm for learning and an ambition to succeed. If you are considering applying and can add your mix of enthusiasm and ambition to the course we would be delighted to discuss entry.

Teaching hours and attendance: Each module requires approximately 150 hours of learning. For the PgDip and MSc attendance on campus is required for at least one of the campus-based modules (Complaint Handling and Practice and Mediation Practice).

Students will normally have a degree or equivalent in any subject and relevant professional experience. Prospective students without a degree but substantial relevant professional experience are also welcome to apply following discussion with the programme leader.

Accreditation of prior learning: You may be granted exemption from studying a module or modules up to a maximum of 60 credit points, provided you can demonstrate successful achievement of all the learning outcomes.

International: Where your honours degree has not been studied in English, you will be required to provide evidence of English language competence at no less than IELTS 6.5 with no individual component score less than 6.0.

Funding Information for International Students:
Visit the International section of the website.

Course Fees:
Visit the Fees section of the website. -
Graduates of the University who hold a verified QMU undergraduate or postgraduate award and who are admitted to a postgraduate award of QMU will be eligible for a 10% discount on the published fees.

Sources of Funding:
Visit the Funding section of the website.

PgCert: The Fundamentals of Dispute Resolution/ Independent Investigation and Adjudication/ Complaint Management and Consumer Behaviour/ Mediation Theory

PgDip: Those above, plus Communication in Dispute Settings/ Research Methods/plus two from the following modules: Complaint Handling Practice (campus based)/ Mediation Practice (campus based)/ Dispute Resolution Project

If studying for an MSc, you will complete all modules above, plus a dissertation (60 credits).

The modules listed here are correct at the time of posting (July 16), but are subject to change. In the event that modules have to change, QMU will seek to use reasonable endeavours to ensure that there is no detrimental impact to students

This course allows interested professionals to develop within their current roles or branch out into related or completely new areas of dispute resolution.



further information:

0131 474 0000 or
Chris Gill
+44 (0)131 474 0000

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last modified 09/11/2015
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