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Business Enterprise and Management - Chris Gill

Chris Gill



Phone: 0131 474 0000




MSc (University of Edinburgh)

BA Hons (University College London)


Personal Profile:

Chris is a lecturer in the School of Arts, Social Sciences and Management. His research interests include law and public policy, administrative justice institutions and public sector decision-making.
He is currently completing PhD research in the School of Law at the University of Glasgow exploring the influence of courts, tribunals and ombudsmen on decisions taken about the rights and entitlements of children. Chris teaches a wide range of subjects as part of the Consumer Insight Centre's ombudsman and complaint handling programmes. These include: judicial review, conflict, alternative dispute resolution, equalities and human rights, evidence and many other administrative justice issues. Prior to becoming an academic,
Chris worked for the better part of a decade in oversight, investigative and regulatory agencies. Most recently, he worked in the office of the Scottish Public Services Ombudsman, first as an investigator and latterly conducting case reviews, quality audits and delivering training. Chris also worked in a variety of complaint, investigation and policy roles at the Advertising Standards Authority and in quality enhancement policy at the Scottish Funding Council.

Recent Publications:

Gill, C. 2012. ‘The Impact of the Scottish Public Services Ombudsman on the Administrative Decision-Making of Local Authority Housing Administrators’. In Journal of Social Welfare and Family Law (forthcoming).

Gill, C. 2012. (Book Review) ‘The Ombudsman Enterprise and Administrative Justice’. In Social and Legal Studies, Vol 21, No 1, pp.135-138.

Gill, C and Drake, E. 2011. ‘Making Connections in Malawi’. In The Ombudsman, Issue 44, September 2011, pp. 26-7.

Gill, C. 2011. ‘Right first time: The Influence of Ombudsmen on Administrative Decision-making’. In Journal of Social Welfare and Family Law, Vol 33, No 2, pp. 181-192.

Gill, C. 2009. ‘Researching Impact’. In The Ombudsman, Issue 39, December 2009, p.12.

Gill, C. 2009. ‘The Impact of Ombudsmen’. Short paper presented to the seminar on The Impact of Health Tribunals hosted by the University of Toronto, May 2009.


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