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Queen Margaret University Student Residences

Repair Request Form - non emergency repairs only*

Please do NOT use this form to report emergency repairs.

*Emergency Repair: Includes the re-instatement of a utility or vital service or a temporary repair prior to a full repair being carried out - e.g. serious water or roof leaks, faulty door locks, failure of heating and water systems. These should be reported to the Accommodation Reception during office hours (9am-5pm Mon-Thurs, 9am-4:30pm Fri) or to Security in the main building outwith office hours.

  You must fill out all fields marked with an *
- for example:- for Flat 1-3, enter 1-3, for flat 2-4, enter 2-4
I hereby grant permission and accept this as notice for Queen Margaret University or their appointed agents access to carry out essential works, including any subsequent follow up or inspection works. Whilst work is being undertaken due care and consideration will be taken. However, Queen Margaret University cannot accept responsibility for any damage or loss.

Priority A B C D
Timescales 4 hours* 24 hours* 7 days 21 days
Examples of repairs

Major emergency issues posing a H&S risk.
Lift entrapments

Major floods and leaks.
Loss of electricity to an entire flat.
Loss of heating or hot water to an entire block.
Broken locks preventing access.
Replacement bulbs.
Minor leaks.
Individual radiators not working.
Shower repairs.
Toilet flush mechanism.
Replacement of adhoc items (toasters/kettles/desk lamps/irons).
Minor joinery works.
Drawer runners faulty.
Replacement WC seats.
Faulty window handles.
Faulty door viewers.

Please note that, on occasion, a part may need to be ordered which will delay your repair.

On completion of your repair a calling card will be left to let you know that the repair has taken place. The majority of the repairs reported historically have the target of 7 or 21 days and we usually attend to them the well before the target date. We have a site caretaker who deals with 85 -90% of the repairs reported. If the caretaker cannot deal with the issue then we have contractors that will attend to it.

What if my repair is not fixed when I expected?
If we get it wrong, then come and talk to us and we will try to sort out the issue. We are here to help!

TEL 0131-474-0000

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last modified 22/01/15 Queen Margaret University, Edinburgh EH21 6UU - Tel: +44 (0)131 474 0000
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